Paige Radach
Hopkins
Summary
Highly efficient and skilled Customer Service-Server with over 6 years of experience in the hospitality industry. Demonstrated ability to provide exceptional service to customers, ensuring their satisfaction and loyalty. Strong communication and interpersonal skills, enabling effective interactions with diverse individuals and delivering personalized assistance. Proven track record of multitasking in fast-paced environments while maintaining a positive attitude.
Overview
5
5
years of professional experience
Work History
Server
Punch Bowl Social
07.2024 - Current
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
The Local
03.2023 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Server
Butcher and the Boar
11.2022 - 03.2023
- Assisted in opening new restaurant
- Fine dining-wine workshops/service
- Efficiently served food and beverages to customers in a timely manner, ensuring high levels of customer satisfaction and repeat business
- Collaborated with kitchen staff to ensure accurate and prompt delivery of orders, maintaining strong communication and teamwork
- Demonstrated exceptional knowledge of wine, beer, and cocktail selections, making recommendations and providing excellent beverage service
Server
Brits Pub
04.2022 - 10.2022
- Took accurate food and drink orders from customers, ensuring special requests and dietary preferences were noted and communicated to the kitchen staff
- Served meals and beverages to customers promptly and efficiently, using proper serving techniques and following restaurant service standards
- Anticipated and fulfilled customer needs, promptly addressing any concerns or issues to ensure a positive dining experience
- Processed payment transactions accurately and efficiently, handling cash, credit cards, and other payment methods with attention to detail
Server
St. Paul Hotel/The Howe/Groveland Tap
12.2019 - 05.2022
- Provided excellent customer service by greeting and seating guests, taking their orders, and ensuring their satisfaction throughout their dining experience
- Memorized and accurately conveyed daily specials and menu items to customers, effectively upselling and promoting featured dishes
- Handled cash and credit transactions with precision and integrity, consistently balancing cash register at the end of each shift
- Effectively resolved customer complaints and concerns by listening attentively, apologizing when necessary, and taking prompt action to address issues
- Optimize service quality by actively listening and responding to customer requests
- Demonstrate exceptional customer service skills through providing efficient and friendly table service to ensure a pleasant dining experience for guests
- Effectively communicate with kitchen staff and management to ensure accurate order delivery and resolve any customer inquiries or concerns promptly
- Demonstrate ability to multitask and prioritize tasks in a fast-paced environment, efficiently taking orders, serving food and beverages, and handling customer payments
- Collaborate with team members to ensure smooth operations and efficient service, effectively coordinating with hosts/hostesses and bussers to provide an overall excellent dining experience for customers
- Effectively manage parties of 30 or more
Education
Colorado Mesa University
Grand Junction, CO06.2017
Diploma - undefined
Prior Lake High School
06.2016
Skills
- Communication
- Multi-Tasking
- Conflict Resolution
- Positive Team Member
- Dependable/Reliable
Timeline
Server
Punch Bowl Social
07.2024 - Current
Server
The Local
03.2023 - Current
Server
Butcher and the Boar
11.2022 - 03.2023
Server
Brits Pub
04.2022 - 10.2022
Server
St. Paul Hotel/The Howe/Groveland Tap
12.2019 - 05.2022
Diploma - undefined
Prior Lake High School
Colorado Mesa University
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