Andrew Halko
Minneapolis
Summary
Field Service Technician with a proven track record at F3 Technologies Inc, excelling in network troubleshooting and customer relationship management. I am a true mentor to junior technicians. Delivering exceptional technical support, ensuring client satisfaction, and seamless installations. I thrive in fast-paced environments. Passionate about driving results and enhancing team performance.
Overview
12
12
years of professional experience
Work History
Senior Field Service Technician
F3 Technologies Inc
08.2021 - 01.2026
- Provided technical support to end-user clients, ensuring prompt resolution of inquiries in a fast-paced environment.
- Go on-site, or provide remote guidance, to clients across the U.S. and install their SaaS end-user devices.
- Troubleshooting various errors during the installation and maintenance of the network and client devices.
- Mentored junior technicians, sharing expertise in troubleshooting and repair techniques.
- Documented service reports detailing repairs and maintenance activities performed.
General Manager
Perkins Restaurant & Bakery
10.2013 - 02.2021
- Directed daily operations to ensure high-quality food and service standards.
- Exceeded quotas on labor percentage, overall guest satisfaction, and food cost.
- Implemented training programs for new employees on restaurant policies and procedures.
- Managed staff scheduling to optimize labor costs and maintain service levels.
- Inventory and invoice management for a $3M per year volume restaurant.
Education
HIGH SCHOOL DIPLOMA -
ROBBINSDALE ARMSTRONG HIGH SCHOOL
Plymouth01-2014
NO DEGREE - PSEO Enrollment
NORMANDALE COMMUNITY COLLEGE
Bloomington01-2014
Skills
- Network troubleshooting
- Technical support
- Troubleshooting and repair
- Cisco, Ubiquity, and Pronto specialization
- Customer relationship management
- Customer support
- Customer training
- Training and mentoring
Timeline
Senior Field Service Technician
F3 Technologies Inc
08.2021 - 01.2026
General Manager
Perkins Restaurant & Bakery
10.2013 - 02.2021
HIGH SCHOOL DIPLOMA -
ROBBINSDALE ARMSTRONG HIGH SCHOOL
NO DEGREE - PSEO Enrollment
NORMANDALE COMMUNITY COLLEGE