AARON HEDGES
Lakeville
Summary
- Leadership and operations professional for 12 years with proven skills in operations, customer service, mentoring, sales, project management, strategic planning and business development. Accomplishments include:
- Leading a team of over 400 full and parttime employees in a wide variety of skills and leadership experience.
- Managing logistics for leading U.S. apparel and linen supplier with over 500,000 customers. Led logistics team with $2.5M annual budget and saving more than $1.5M annually by improving operations and logistics tools.
- Managing fundraising and business development for two large, national organizations. Led sales team responsible for achieving 3.5 x increases in sales, and trained sales and administrative staff to attract and retain customers.
Overview
19
19
years of professional experience
Work History
Sr. Program Manager
Amazon
12.2023 - Current
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project's duration.
- Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
General Manager
ARAMARK UNIFORMS
10.2022 - 12.2023
- Accountable to manage $36M P&L for Minneapolis and surrounding market
- Leading a team of 9 direct reports and over 200 employees to sustain a culture of growth and retention
- Initiated a program to revamp the uniform department to increase turn times by 60% resulting in increased customer retention and satisfaction
- Moved the Minneapolis market from bottom 100 to number 8 in company sales and growth.
Director of Operations, Stadiums and Events
MARSDEN SERVICES
04.2021 - 10.2022
- Responsible for all financial and operational functions of janitorial for Target Field, TCO Performance Center, CHS Field, Union Depot and Huntington Bank Stadium
- Restructured $6M division budget to increase gross profit by 9% in one year
- Stabilized customer relations with leadership changes, communication improvements and structured inspection plans to cater each location
- Introduced automated robotics to improve cleaning consistency and labor reduction
Senior Manager, Delivery Operations (Integration)
ARAMARK/AMERIPRIDE SERVICES
01.2017 - 04.2021
- Developed route optimization SOP for Aramark's uniform division
- Realized annual synergies of $2.5M for 4,000 routes across North America
- Introduced GPS tracking for over 5,000 vehicles across multiple LOBs
- Responsible for 7 direct reports to lead integration activities, daily routing, telematics installation and 4-day route structure implementation
Delivery Manager (Logistics)
ARAMARK/AMERIPRIDE SERVICES
01.2013 - 01.2017
- Responsible for corporate logistics department for over 1,100 routes in North America
- Introduced routing software to utilize GPS, accounting and workforce management to budget, monitor and report on employee efficiency and achieve target of 20% reduction in payroll costs
- Managed implementation of driver safety software and hardware in over 1,800 vehicles throughout N. America
- Responsible for $2.5M budget, and three direct reports, to execute route optimization and achieve cost efficiency
Delivery Operations Analyst
ARAMARK/AMERIPRIDE SERVICES
01.2011 - 01.2013
- Analyzed delivery operations and achieved over $0.5M in annual savings through mileage and fuel reduction
- Executed market growth plans for 45 branches in the U.S. and Canada
- Utilized software to optimize over 700 routes in the U.S. and to improve customer margin in select markets
- Implemented smart load delivery system for two industrial laundry plants to shorten customer service time
Field Sales Manager
TIME WARNER
01.2006 - 01.2011
- Managed qualified fundraising accounts for QSP, a division of Time Warner
- Responsible for growing subscription magazine sales 3.5x from $100,000 to $350,000
- Scheduled, planned and executed over 70 fundraising projects annually in 18 counties, including sales calls to schools and sales presentations to volunteer and administrative staff
Education
Master of Business Administration - Organizational Leadership
CONCORDIA UNIVERSITY
ST. PAUL, MN01.2019
Bachelor of Arts - Parish Education and Administration
CONCORDIA UNIVERSITY
ST. PAUL, MN01.2005
Skills
- Scope management
- Problem-solving skills
- Strategic planning
- Project leadership
Timeline
Sr. Program Manager
Amazon
12.2023 - Current
General Manager
ARAMARK UNIFORMS
10.2022 - 12.2023
Director of Operations, Stadiums and Events
MARSDEN SERVICES
04.2021 - 10.2022
Senior Manager, Delivery Operations (Integration)
ARAMARK/AMERIPRIDE SERVICES
01.2017 - 04.2021
Delivery Manager (Logistics)
ARAMARK/AMERIPRIDE SERVICES
01.2013 - 01.2017
Delivery Operations Analyst
ARAMARK/AMERIPRIDE SERVICES
01.2011 - 01.2013
Field Sales Manager
TIME WARNER
01.2006 - 01.2011
Bachelor of Arts - Parish Education and Administration
CONCORDIA UNIVERSITY
Master of Business Administration - Organizational Leadership
CONCORDIA UNIVERSITY
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