Aaron O'Neil
Redwood Falls
Summary
Dynamic IT Analyst with over 3 years at Jackpot Junction Casino Hotel, excelling in data analysis and IT support. Proven track record in optimizing business processes and enhancing service delivery. Strong communicator and problem solver, adept at managing software upgrades and collaborating with teams to meet technology needs effectively.
Overview
11
11
years of professional experience
Work History
Senior IT Analyst
Jackpot Junction Casino Hotel
Morton
01.2023 - Current
- Detail-oriented and analytical IT Analyst with 3+ years of experience in system analysis, IT support, and business process optimization.
- Managed software upgrades and ensured compatibility with existing systems.
- Collaborated with departments to understand technology needs and provide solutions.
- Supported network security measures to protect sensitive information.
- Analyzed system performance and identified areas for improvement in IT processes.
- Strong expertise in data analysis, system integration, and troubleshooting with a focus on enhancing IT service delivery and minimizing downtime.
Field Service Technician
Mediacom Communications Corporation
Redwood Falls
10.2021 - 01.2023
- Installed and maintained cable and internet services for residential customers.
- Troubleshot technical issues using diagnostic tools and equipment.
- Conducted regular inspections of service equipment for optimal performance.
- Provided on-site training for new technicians on installation procedures and safety protocols.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
Cashier/Sales Associate
Tersteegs
Redwood Falls
03.2020 - 08.2021
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations on merchandise.
- Managed cash register operations, including balancing cash drawers at shift end.
- Trained new cashiers on register systems and customer service best practices.
Team Member/Cashier
Holiday Stationstores
Champlin
03.2018 - 11.2019
- Cover the overnight shift with help stocking, assisting customers, cleaning counters, bathrooms, tills, and floors, making breakfast, and helping with the morning bakery delivery.
- Operated cash register and processed customer transactions accurately.
- Maintained cleanliness and organization of store shelves and displays.
- Monitored fuel pumps and ensured safety compliance at service station.
- Handled customer complaints professionally and resolved issues promptly.
Team Member
Target
Rogers
07.2016 - 05.2017
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Ensured cleanliness and safety of the sales floor for a positive shopping experience.
- Trained new employees on store policies and customer service standards.
- Operated cash registers accurately and processed customer transactions smoothly.
Team Member
culvers
Albertville
09.2014 - 06.2016
- Prepared and assembled food orders quickly and accurately.
- Maintained a clean and organized work area during shifts.
- Delivered excellent customer service in fast-paced environments.
- Trained new employees on food safety and service standards.
- Followed health regulations to ensure food safety compliance.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Kept customer and food preparation areas clean and well-organized.
Education
High school or equivalent -
Rogers High School
Rogers, MN06.2016
Skills
- IT support
- Data analysis
- Project management
- Troubleshooting techniques
- System analysis
- Team collaboration
- Attention to detail
- Effective communication
- IT service management
- IT asset management
- IT vendor management
- Customer relationship management
- Problem solving
- Software upgrades
- Friendly, positive attitude
- Microsoft office
- Recordkeeping
Timeline
Senior IT Analyst
Jackpot Junction Casino Hotel
01.2023 - Current
Field Service Technician
Mediacom Communications Corporation
10.2021 - 01.2023
Cashier/Sales Associate
Tersteegs
03.2020 - 08.2021
Team Member/Cashier
Holiday Stationstores
03.2018 - 11.2019
Team Member
Target
07.2016 - 05.2017
Team Member
culvers
09.2014 - 06.2016
High school or equivalent -
Rogers High School