ABBEY GREIFZU
Virginia
Summary
Achieved high levels of customer satisfaction through dedicated service in retail and hospitality industries. Enhanced team productivity by implementing effective communication strategies. Resolved conflicts promptly, contributing to a positive service atmosphere.
Overview
12
12
years of professional experience
Work History
Home Department Team Lead
Walmart
01.2020 - Current
- Supervise and train team members, ensuring excellent customer experience.
- Manage inventory, scheduling, and daily operations with strong attention to detail.
- Resolve escalated customer issues with professionalism and empathy.
- Demonstrated leadership, reliability, and strong organizational skills.
Construction Laborer
Max Home Solutions
01.2019 - 01.2020
- Supported project teams with daily tasks requiring focus and adaptability.
- Maintained compliance with safety and operational standards.
Gift Shop Associate
Great Lakes Aquarium
01.2018 - 01.2019
- Assisted guests with purchases and provided accurate product knowledge.
- Handled point-of-sale transactions, cash handling, and inventory.
- Delivered professional customer service in a tourist-heavy environment.
Customer Service Associate
Kmart
01.2017 - 01.2018
- Assisted customers with purchases, returns, and product inquiries.
- Gained extensive experience in customer interaction and conflict resolution.
Customer Service Representative
CEC Theatres
01.2016 - 01.2017
- Processed ticket and concession sales, maintaining accuracy and speed.
- Provided friendly service in a high-volume, customer-facing environment.
Sales Associate
Kmart
Virginia, MN
06.2014 - 05.2016
- Assisted customers in locating products and provided recommendations based on needs.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Maintained organized merchandise displays, enhancing product visibility and promoting sales initiatives.
- Trained new associates on operational procedures, improving team performance and service quality.
- Monitored inventory levels, coordinating replenishment to optimize stock availability for customers.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
- Collaborated with management to implement promotional strategies, driving foot traffic and increasing sales volume.
- Analyzed sales trends to suggest improvements in merchandise selection and presentation strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Graduate - undefined
Virginia High School
01.2016
Skills
- Facilitated remote communication strategies through phone, email, chat, and video to support team collaboration Promoted effective communication practices to create a unified work environment Assisted in enhancing remote engagement and information sharing
- Coordinated scheduling and appointment management to support operational tasks Assisted in managing team calendars to facilitate project alignment Promoted interdepartmental collaboration to improve meeting arrangements
- Assisted in data entry operations to improve documentation accuracy across projects Supported best practices in data management to enhance team efficiency Promoted a culture of precision in documentation practices
- Facilitated conflict resolution strategies and addressed challenges to foster a collaborative work environment
- Assisted in training sessions to improve team skills and performance Supported team interactions to promote collaboration and productivity Fostered an environment of ongoing improvement within the team
- Assisted in implementing POS systems and Microsoft Office tools to improve operations Supported team members in learning EMR software for better patient management Promoted technology use to improve service delivery
Timeline
Home Department Team Lead
Walmart
01.2020 - Current
Construction Laborer
Max Home Solutions
01.2019 - 01.2020
Gift Shop Associate
Great Lakes Aquarium
01.2018 - 01.2019
Customer Service Associate
Kmart
01.2017 - 01.2018
Customer Service Representative
CEC Theatres
01.2016 - 01.2017
Sales Associate
Kmart
06.2014 - 05.2016
Graduate - undefined
Virginia High School