Abbey Johnson
Buffalo
Summary
Proven professional with a solid background in customer service and plumbing, honed at companies like Walmart. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional time management and problem-solving skills. Achieved significant improvements in pricing accuracy and service delivery, demonstrating a strong work ethic and team collaboration abilities.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
12.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Shift Lead
McDonald's
05.2024 - 08.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Sales Associate
Home Depot
03.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Apprentice Plumber
Apex Mechanical
01.2024 - 03.2024
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Safeguarded customer property from damage during repairs or installations through diligent care and attention to detail around worksites.
Apprentice Plumber
Long's Plumbing-heating & Cooling
09.2022 - 01.2024
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Price Change Team Member
Walmart
06.2022 - 09.2022
- Streamlined price change processes, working closely with inventory management to ensure accurate stock levels.
- Reduced discrepancies between online and in-store prices, ensuring a seamless shopping experience for customers.
- Enhanced pricing accuracy by diligently monitoring and updating price changes on a daily basis.
- Assisted in resolving customer disputes related to pricing issues, demonstrating excellent problem-solving skills and customer service abilities.
Education
High School Diploma -
Buffalo High School
Buffalo, MN06-2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Professionalism and courtesy
- Written and verbal communication
- Reliability and punctuality
Timeline
Cashier
Walmart
12.2024 - Current
Shift Lead
McDonald's
05.2024 - 08.2024
Sales Associate
Home Depot
03.2024 - 05.2024
Apprentice Plumber
Apex Mechanical
01.2024 - 03.2024
Apprentice Plumber
Long's Plumbing-heating & Cooling
09.2022 - 01.2024
Price Change Team Member
Walmart
06.2022 - 09.2022
High School Diploma -
Buffalo High School
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