Abbie Sherry
Edina
Summary
Support professional equipped to meet and exceed client expectations. Known for strong collaboration skills, adaptability, and delivering reliable results in dynamic environments. Expertise in problem-solving, communication, and customer service. Aptitude for managing multiple tasks efficiently and maintaining positive client experience.
Overview
10
10
years of professional experience
Work History
Advising Support Representative
Capella University
12.2023 - Current
- Managed live chat, email correspondence, and handled incoming phone calls.
- Documented support interactions to ensure accurate record-keeping.
- Maintained up-to-date knowledge on school policies, procedures, deadlines related to academic advising programs.
- Acted as first point of contact and set appointments with academic advisors for learners.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
Sales Associate
Half Price Books
06.2021 - 11.2023
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Bookseller Cashier
Barnes and Noble
11.2019 - 03.2020
- Greeted customers, answeedr questions, and assisted with the purchase of merchandise or services
- Shelved, arranged, cleaned, and organized product or space within the store to maintain an appealing sales floor
- Assisted with processing sales transactions involving cash, or credit.
- Crossed trained in other areas of the organization
Sales Associate
Pier 1 Imports, Coon Rapids
08.2018 - 11.2019
- Greeted customers warmly and provided excellent customer service
- Assisted customers in finding the products they need, providing product knowledge and recommendations as needed
- Maintained a neat and organized store environment, including stocking shelves, setting up displays, and keeping merchandise clean and orderly
- Processed sales transactions accurately and efficiently, using point-of-sale systems
- Followed company policies and procedures at all times
Extended School Day Aide
St. Stephen’s Catholic School
03.2017 - 06.2018
- Supported and supervised 70 children to ensure a safe and stimulating educational environment
- Assisted in planning and preparation for daily activities such as snack time, craft sessions, summer activities, field trips, and more.
- Utilized initiative and problem-solving skills to help achieve goals of assigned program area and students
- Communicated effectively with parents about their child''s progress, addressing concerns and celebrating successes in a timely manner.
- Coordinated with other Extended School Day Aides to provide consistent support across all grade levels and subject areas.
Starbucks Barista
Target, Coon Rapids
09.2015 - 07.2016
- Delivered customer service to all customers by acting with a customer comes first attitude and creating genuine connections
- Maintained a clean and organized workspace for the customers and partners
- Provided quality beverages, whole bean and food products consistently for all customers in line presentation standards
- Supported fellow partners during periods of high volume to keep the store operating
- Anticipated and delivered on the customer and store needs by getting to know the store environment and customers
Education
Some College (No Degree) - General Studies
Anoka-Ramsey Community College
Some College (No Degree) - General Studies
North Hennepin Community College
Bachelor's of Business - Business Administration
Capella University
01-2027
Skills
- Social perceptiveness
- Exceptional customer service
- Excellent people skills
- Relationship building
- Adapt to diverse groups
- Sales expertise
- Problem-solving skills
- Communication skills
Accomplishments
Previous Sales Associate of the Quarter during the period of 2018-2019
Education
Minneapolis, MN,Minneapolis, MN,false
Timeline
Advising Support Representative
Capella University
12.2023 - Current
Sales Associate
Half Price Books
06.2021 - 11.2023
Bookseller Cashier
Barnes and Noble
11.2019 - 03.2020
Sales Associate
Pier 1 Imports, Coon Rapids
08.2018 - 11.2019
Extended School Day Aide
St. Stephen’s Catholic School
03.2017 - 06.2018
Starbucks Barista
Target, Coon Rapids
09.2015 - 07.2016
Some College (No Degree) - General Studies
North Hennepin Community College
Some College (No Degree) - General Studies
Anoka-Ramsey Community College
Bachelor's of Business - Business Administration
Capella University
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