Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Abby Schave

Rogers

Summary

Results-driven employee with extensive experience in customer service and teamwork. Known for exceptional communication skills and effective decision-making, contributing to improved service delivery and employee retention. Committed to achieving organizational goals through strategic planning and team collaboration. Strives for an excelled level of customer satisfaction.

Overview

6
6
years of professional experience

Work History

Server

R Social On Main
Rogers, MN
10.2022 - Current
  • Provided exceptional customer service by efficiently managing orders and addressing guest inquiries.
  • Collaborated with kitchen staff to ensure timely food delivery and quality standards were met.
  • Trained new servers on menu items, service protocols, and point-of-sale systems to enhance team performance.
  • Implemented suggestions for improving workflow efficiency during peak hours, resulting in smoother operations.
  • Processed payments accurately and managed cash register transactions with attention to detail.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Manager

Tap Inn by R Social
Buffalo, MN
05.2025 - Current
  • Led operational teams to enhance service delivery and guest satisfaction.
  • Analyzed customer feedback to identify areas for service improvement and implement solutions.
  • Fostered a positive work environment, promoting teamwork and staff retention initiatives.
  • Maintained professional, organized, and safe environment for employees and patrons.

Administrative Assistant

Mechatronic Solutions
Maple Grove, MN
11.2023 - 11.2024
  • Managed correspondence, ensuring timely responses to internal and external communications.
  • Assisted in preparing reports and presentations, contributing to project documentation accuracy.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Managed outgoing orders, coordinating with freight carriers for timely deliveries.
  • Streamlined receiving processes by implementing systematic sorting methods for efficiency.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Hostess

Clive's Roadhouse
Rogers, MN
10.2019 - 06.2021
  • Greeted and seated guests, ensuring prompt service and positive first impressions.
  • Managed reservation system to optimize table turnover and guest flow.
  • Trained new staff on customer service standards and operational procedures.
  • Coordinated with kitchen and waitstaff to fulfill special requests efficiently.

Education

High School Diploma -

Rogers High School
Rogers, MN

Associate's of Business Management -

Rasmussen University
Blaine, MN
04-2027

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Goal setting
  • Relationship building
  • Strong work ethic
  • Exceptional customer service
  • Upselling strategies
  • Data entry
  • Computer skills

Accomplishments

  • Achieved consistent positive guest feedback and repeat customers by using my work ethic and want to satisfy customers.
  • Collaborated with team of 10+ staff to improve service flow and follow a table rotation system during high volume shifts.
  • Achieved improved order accuracy and faster service by utilizing POS systems efficiently for order entry and payments processing.
  • Resolved customer service issues leading to increased guest satisfaction and repeat business.

Interests

  • DIY and Home Improvement
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Gym Workouts
  • Drawing and Painting
  • Creative Writing

Timeline

Manager

Tap Inn by R Social
05.2025 - Current

Administrative Assistant

Mechatronic Solutions
11.2023 - 11.2024

Server

R Social On Main
10.2022 - Current

Hostess

Clive's Roadhouse
10.2019 - 06.2021

High School Diploma -

Rogers High School

Associate's of Business Management -

Rasmussen University
Abby Schave