- DIY and Home Improvement
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Gym Workouts
- Drawing and Painting
- Creative Writing
Abby Schave
Rogers
Summary
Results-driven employee with extensive experience in customer service and teamwork. Known for exceptional communication skills and effective decision-making, contributing to improved service delivery and employee retention. Committed to achieving organizational goals through strategic planning and team collaboration. Strives for an excelled level of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server
R Social On Main
Rogers, MN
10.2022 - Current
- Provided exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards were met.
- Trained new servers on menu items, service protocols, and point-of-sale systems to enhance team performance.
- Implemented suggestions for improving workflow efficiency during peak hours, resulting in smoother operations.
- Processed payments accurately and managed cash register transactions with attention to detail.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Manager
Tap Inn by R Social
Buffalo, MN
05.2025 - Current
- Led operational teams to enhance service delivery and guest satisfaction.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Fostered a positive work environment, promoting teamwork and staff retention initiatives.
- Maintained professional, organized, and safe environment for employees and patrons.
Administrative Assistant
Mechatronic Solutions
Maple Grove, MN
11.2023 - 11.2024
- Managed correspondence, ensuring timely responses to internal and external communications.
- Assisted in preparing reports and presentations, contributing to project documentation accuracy.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed outgoing orders, coordinating with freight carriers for timely deliveries.
- Streamlined receiving processes by implementing systematic sorting methods for efficiency.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Hostess
Clive's Roadhouse
Rogers, MN
10.2019 - 06.2021
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed reservation system to optimize table turnover and guest flow.
- Trained new staff on customer service standards and operational procedures.
- Coordinated with kitchen and waitstaff to fulfill special requests efficiently.
Education
High School Diploma -
Rogers High School
Rogers, MNAssociate's of Business Management -
Rasmussen University
Blaine, MN04-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Relationship building
- Strong work ethic
- Exceptional customer service
- Upselling strategies
- Data entry
- Computer skills
Accomplishments
- Achieved consistent positive guest feedback and repeat customers by using my work ethic and want to satisfy customers.
- Collaborated with team of 10+ staff to improve service flow and follow a table rotation system during high volume shifts.
- Achieved improved order accuracy and faster service by utilizing POS systems efficiently for order entry and payments processing.
- Resolved customer service issues leading to increased guest satisfaction and repeat business.
Interests
Timeline
Manager
Tap Inn by R Social
05.2025 - Current
Administrative Assistant
Mechatronic Solutions
11.2023 - 11.2024
Server
R Social On Main
10.2022 - Current
Hostess
Clive's Roadhouse
10.2019 - 06.2021
High School Diploma -
Rogers High School
Associate's of Business Management -
Rasmussen University