Abbygayle Wacha

I am responsible for park operations, encompassing associate training and leadership development, mentorship, and motivational strategies. My leadership summit training enables me to effectively guide teams to achieve operational excellence. My responsibilities include warehouse and inventory management, staff scheduling, interdepartmental collaboration to resolve operational challenges, and partnering with Human Resources on corrective actions. I conduct audits and evaluations to identify areas for improvement, manage team assignments and daily tasks, and ensure exceptional guest service, escalating concerns as appropriate. I actively participate in annual budgeting and strategic planning discussions with other managers, and continuously pursue professional development opportunities through committees and company events to enhance my leadership skills.

Oversee daily shift operations, ensuring crew members have the necessary equipment and inventory. Address customer concerns and resolve issues as needed. Maintain adherence to opening and closing procedures. Reconcile cash drawers and make secure deposits. Prepare inventory and procure necessary supplies for the next few days. Collaborate with management to identify and procure additional supplies, coordinating with other stores as needed.

Mentor and support associates, providing coaching and corrective feedback as necessary. Collaborate with department heads to address staffing needs and communicate shortfalls. Adhere to established opening and closing procedures. Address guest concerns and escalate issues as required.

I actively collaborate with associates, providing coaching, guidance, and support to ensure adherence to excellence standards. I address associate inquiries and concerns, ensuring break compliance and schedule adherence. Furthermore, I deliver exceptional guest service and provide management with feedback regarding guest needs and concerns.