Abdalla K. Abdalla
Rochester
Summary
Dedicated pharmacy professional with expertise in medication preparation and order verification. Committed to ensuring quality assurance and enhancing patient education to optimize care outcomes.
Overview
14
14
years of professional experience
Work History
Pharmacy technician – then – Pharmacist Intern
Rochester Home Infusion
03.2020 - 08.2023
- Patient-Centric Care: Collaborated with the pharmacy team to ensure the accurate preparation and timely delivery of intravenous medications and supplies to patients receiving home infusion therapy.
- Medication Preparation: Assisted in compounding and preparing sterile intravenous medications in compliance with stringent protocols and quality assurance standards.
- Order Verification: Conducted meticulous checks on medication orders, ensuring accuracy in dosages, preparations, and adherence to physicians' prescriptions.
- Documentation and Compliance: Maintained precise records of medication dispensing, patient information, and inventory management, adhering strictly to legal and regulatory guidelines.
- Interpretation services to Arabic-speaking patients in the clinical home infusion and hospital setting.
- Patient Education: Provided clear instructions to patients and caregivers regarding the administration, storage, and disposal of infusion medications, ensuring their safety and understanding.
- Collaboration and Communication: Coordinated with healthcare professionals, including physicians, nurses, and insurance providers, to guarantee seamless care transitions and resolve any medication-related issues or inquiries.
- Notable Achievements:
- Streamlined Inventory Management: Implemented an inventory management system that enhanced efficiency, reduced waste, and ensured readily available supplies, optimizing patient care.
- Improved Patient Education Materials: Revised and enhanced patient education materials, leading to increased comprehension and adherence to medication protocols among patients and their families.
- Quality Assurance Enhancement: Contributed to quality assurance initiatives, which resulted in the pharmacy's accreditation and recognition for maintaining high standards of care and safety.
Pharmacy technician/Intern
Walgreens Pharmacy
06.2019 - 03.2020
- Managed customer and patient interface to enhance service quality.
- Typed prescriptions, including e-Rx, hardcopy, and verbal orders.
- Negotiated insurance issues to ensure optimal coverage for patients.
- Filled prescriptions accurately to meet safety and regulatory standards.
- Maintained pharmacy stocks and supplies to prevent shortages.
- Ensured aseptic conditions to promote medication integrity.
- Organized and filed completed prescriptions along with associated documentation.
- Maintained counseling logs for on-duty pharmacists for compliance.
- Assisted pharmacists in filling and labeling prescriptions accurately.
- Organized and maintained pharmacy inventory for efficient operations.
- Processed prescription orders using Walgreens pharmacy management software.
- Provided customer service by answering questions about medications and services.
- Ensured compliance with safety and sanitation standards in the pharmacy area.
- Supported medication dispensing by preparing dosage forms for patients.
- Collaborated with team members to streamline daily pharmacy tasks effectively.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Ensured that all safety standards were met during preparation of medications.
- Labeled bottles with appropriate information such as strength, quantity, directions for use and expiration date.
- Ordered new supplies when necessary from approved vendors or suppliers.
- Provided customer service to patients by answering questions regarding their medication.
- Checked expiration dates of medications to ensure freshness and quality control.
- Prepared reports related to pharmacy activities such as inventory levels, sales figures and customer satisfaction ratings.
- Assisted pharmacists with compounding medications upon request.
- Verified patient information on prescription orders.
- Performed routine maintenance tasks on pharmacy equipment.
- Followed protocols for proper disposal of expired or unused medicines.
- Organized and maintained inventory of drugs in stockroom area.
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Entered prescription information into computer databases.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Mixed pharmaceutical preparations according to written prescriptions.
Department of Pharmacy, Outpatient Pharmacy
Sultan Qaboos University Hospital
04.2016 - 04.2019
- Medication Order Review
- Patients Counseling in proper use and administration of medication
- Appropriate precautions in extemporaneous preparation of medicines
- Sterile and aseptic preparation of IVF, Cytotoxic, and TPN
- Warfarin clinic: counsel patients on INR levels, diet, and pharmaceutical management requirements
- Patient history interview and medication review
- Ward rounds with Clinical Pharmacy team, Physicians and Consultants
- Extemporaneous preparation and resolutions of non-formulary preparations
- Monitor department medication usage and ordering indents
- Follow up Prescription order review
- OTC management and patient medication counseling
- Research Team – Undertaking 2 ongoing research projects with intent to publish
- Public Education team – Multiple projects, posters, presentations, and events for public outreach and public education regarding pharmaceutical care and pharmacovigilance
Clinical Lab Technologist
Mayo Clinic
02.2012 - 07.2012
- Company Overview: Department of Laboratory Medicine and Pathology (DLMP)
- Participated in a high throughput clinical laboratory environment
- Functioned as Flow Control attendant
- Participated in team and departmental meetings
- I supplied feedback on SOPs and potential efficiency issues
- Department of Laboratory Medicine and Pathology (DLMP)
Lead Formulations Chemist
BIOLYPH LLC
08.2011 - 02.2012
- Prepared customer reagents and mixed with BIOLYPH excipients per Manufacturing Process Index (MPI) for lyophilization
- Dispensed mixed reagents as per customer specifications and MPI
- Participated in creating and development of efficient mixing and dispensing protocols/procedures
- Helped with upgrading and designing Reagent and Excipients Preparation Rooms
- Evaluated equipment for purchasing and discussed merits with regional representatives
- Participated in development of improved QC procedures
- Implemented high quality laboratory and equipment cleaning and sterilization procedures
- Prepared/reviewed Standard Operating Procedures (SOP) for use in the production floor
- Participated in building specialized N2 production suites (controlled oxygen/relative humidity levels)
Production Scientist
Beckman Coulter
10.2010 - 08.2011
- Trained to FDA, DEA, and ISO Regulations and Medical Device Manufacturing Policies
- Involved in the building of solutions and PMP diluents for the purpose of validations
- Met and exceeded daily production assignments
- Followed LEAN protocols
- Participated in preparing team and laboratory for audits (FDA, NSAI)
- Participated in the updating and correction of multiple Standard Operating Procedures (SOP) to comply with FDA/ISO regulations
- Wrote SOP attachments to increase team and training efficiency
- Completed the required coursework and SOP training for Validation Subject Matter Expert (VSME)
Fellow- Immunology
Mayo Clinic College of Medicine
09.2009 - 09.2010
- Enrolled in an NIH grant writing workshop at Mayo Clinic
- Wrote NIH grant proposal
- Presented research work in progress (WIP) to peers, program directors, and mentors
- Summarized multiple publications and manuscripts
- Participated in experimental design and contingency plans based on literature
- Documented and meticulously kept a written and electronic record of work done
- Gained extensive experience and competency in: molecular cloning, RNA and DNA isolation, RT/PCR and Q-PCR, evaluating of sequenced genes
- Acquired high proficiency in maintenance and transformation of mammalian cell/tissue culture, flow cytometry, and cell surface expression analysis
- Produced analysis results in protein extraction and purification, expression assays using fluorescence microscopy, Immunofluorescence, ELISA
- Gained competency harvesting spleens, thymuses, and blood from knockout mice
Quality Care Home Health Care
- Client Assessment & Care Planning: Conduct comprehensive assessments to develop personalized care plans based on client needs, medical conditions, and family preferences. Collaborate with healthcare providers to ensure proper documentation and care coordination.
- Care Team Management: Coordinate and oversee a team of healthcare professionals, including nurses, aides, and therapists, to ensure the delivery of quality care. Regularly communicate with the team to monitor client progress and address any changes in care needs.
- Client Advocacy: Serve as a liaison between clients, families, and healthcare providers, advocating for client needs and ensuring effective communication. Address concerns and help navigate complex healthcare systems to improve client outcomes.
- Scheduling & Logistics: Manage and coordinate client appointments, therapy sessions, and home visits. Ensure all services are provided timely and efficiently, maintaining client satisfaction and continuity of care.
- Case Documentation & Reporting: Maintain accurate client records, including medical histories, care plans, and progress reports. Ensure compliance with healthcare regulations and standards for documentation.
- Resource Management: Identify community resources, support services, and educational materials for clients and families to enhance care delivery and independence at home.
- Quality Control & Compliance: Monitor care quality, ensuring all services adhere to industry standards, regulations, and company policies. Conduct regular audits and assessments to ensure compliance with healthcare laws.
- Problem Solving & Crisis Management: Address and resolve any client-related issues or crises, offering solutions and support in emergency situations.
Education
Baccalaureate of Science - Pharmacy
University of Nizwa
Nizwa, Oman03.2016
Baccalaureate of Science - Chemistry, Biochemistry
Winona State University (WSU)
Winona, MN05.2009
Skills
- Communication excellence
- Medication preparation
- Order verification
- Team collaboration
- Customer relationship management
- Compliance documentation
- Quality assurance
- Crisis management
- Effective communication
- Regulatory adherence
- Process optimization
- Leadership and collaboration
- Work ethic
- Problem-solving skills
- Organizational proficiency
- Negotiation skills
- Continuous improvement mindset
- Networking skills
- Multilingual proficiency
- Quality focus
- Initiative and confidence
- Reliability and influence
- Patient confidentiality practices
- Customer issue resolution
Personal Information
Title: Pharmacist
Other Experiences
- Teacher Assistant at the Learning Enhancement Center at University of Nizwa
- Research Assistant at DARS Research Center, University of Nizwa
- Judge at the South East Minnesota Regional Science Fair; Feb. 2009
- Volunteer tutoring at John Marshall High School After School Program
Undergraduate Experience
- Winona State University/ Upper Midwest Environmental Science Center, Spring 08 - Fall 08, Spring 09, Dr. Thomas Nalli, Ran standardization experiments using Gas Chromatography Mass Spectrum (GC-MS)., Published abstract with American Chemical Society (ACS).
- McNair Scholars Program, Summer 06, Susan Holm, Dr. Paul Kiprof, Dr. Venkatram Mereddy, Conducted experiments to synthesize novel Bromobenzylmercaptane derivatives.
- Undergraduate Research Opportunities Program, Fall 05 - Fall 06, Dr. Paul Kiprof, Dr. Raj Karim, Synthesized several highly fluorescent organo-boron derivatives OLEDs.
Languages
Spanish
Limited
Arabic
Native/ Bilingual
English
Native/ Bilingual
French
Elementary
Timeline
Pharmacy technician – then – Pharmacist Intern
Rochester Home Infusion
03.2020 - 08.2023
Pharmacy technician/Intern
Walgreens Pharmacy
06.2019 - 03.2020
Department of Pharmacy, Outpatient Pharmacy
Sultan Qaboos University Hospital
04.2016 - 04.2019
Clinical Lab Technologist
Mayo Clinic
02.2012 - 07.2012
Lead Formulations Chemist
BIOLYPH LLC
08.2011 - 02.2012
Production Scientist
Beckman Coulter
10.2010 - 08.2011
Fellow- Immunology
Mayo Clinic College of Medicine
09.2009 - 09.2010
Quality Care Home Health Care
Baccalaureate of Science - Pharmacy
University of Nizwa
Baccalaureate of Science - Chemistry, Biochemistry
Winona State University (WSU)
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