Abdikadir Mahamud
Minneapolis
Summary
Dynamic customer service professional with more than 3.5 years of experience, excelling in problem-solving, collaborating and account management. Proven ability to enhance customer satisfaction through effective communication, active listening and meticulous attention to detail. Skilled in handling multiple tasks efficiently, proficient in Microsoft Office Suite and fluent in multiple languages.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Spirit Airlines Inc.
01.2025 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Order Fulfillment Specialist
Skidata
02.2022 - 12.2024
- Managed and monitored order processing, customer inquiries, invoicing and complaints with exceptional aye for detail.
- Coordinated warehouse activities, including inventory monitoring and goods reception, to optimize stock levels.
- Maintained accurate administrative records and reports for efficient order tracking and reporting and collaborated with customers, sales, and logistics teams efficiently.
- Resolved order discrepancies and customer complaints through effective problem-solving and conflict resolution strategies.
Internship as Account Manager
Sony Electronics
07.2021 - 09.2021
- Assisted overseeing and managing customer's accounts by processing orders, addressing inquiries, and resolving complaints.
- Handled Administrative tasks.
- Acted as a key liaison between clients and the production team to meat lead times and ensure on-time delivery.
- Assisted in forecasting and tracking essential account metrics, including quarterly sales results and annual projections, to support strategic decision-making.
Education
GED -
MPS Center
Minneapolis, MN02-2025
High School Diploma -
HAK 2 Academy of Trade
Salzburg, Austria04-2024
Skills
- Excellence Customer Service
- Microsoft office suite proficiency
- Data entry
- Account management
- Multitasking and Prioritizing
- Quick learner
Languages
English
Full Professional
German
Full Professional
Somali
Native or Bilingual
Arabic
Limited Working
Spanish
Elementary
Timeline
Customer Service Agent
Spirit Airlines Inc.
01.2025 - Current
Order Fulfillment Specialist
Skidata
02.2022 - 12.2024
Internship as Account Manager
Sony Electronics
07.2021 - 09.2021
GED -
MPS Center
High School Diploma -
HAK 2 Academy of Trade
Similar Profiles
Zoë ShepardZoë Shepard
Flight Attendant at Frontier Airlines / Spirit AirlinesFlight Attendant at Frontier Airlines / Spirit Airlines
Olga TupouOlga Tupou
General Manager Airports Services at Spirit Airlines Inc.General Manager Airports Services at Spirit Airlines Inc.
Leandra TappinLeandra Tappin
Airline Customer Service Agent at Spirit Airlines Inc.Airline Customer Service Agent at Spirit Airlines Inc.