ABDIKHAFAR HILLOW ALI
Minneapolis
Summary
An enthusiastic and reliable individual who works hard to achieve his potential. A quick learner, always seeking learning opportunities for personal and society growth and works well in team work as well as individually. Ready to be highly challenged and triggered in a working environment which will enhance and improve my skills and also learn new skills and better ways of tackling issues. Dynamic, technical-oriented with relevant skills to tackle obstacles related to my field of study.
Overview
5
5
years of professional experience
Work History
ICT ASSISTANT
NATIONAL HOUSING CORPORATION
08.2019 - 10.2024
- Supporting users in backing up and restoring files, and virus detection, removal and prevention
- Carrying out Preventive maintenance on printers, photocopiers, scanners and their peripherals to ensure availability of service
- Trouble shooting, minor repairs and maintenance of ICT equipment and associated peripherals; and
- Escalating any complex ICT- related faults for further action
- Providing user support manning the ICT Help desk and recording of all ICT reported incidents as they get reported
Education
Diploma - Information Technology
Africa Nazarene University
Certificate - Information Technology
The Horn Of Africa Management Institute
Kenya Certificate of Secondary Education (KCSE) -
Elwak Mixed Secondary School
Bachelor - Applied Computing
Kenya College of Accountancy (KCA)
12.2024
Skills
- Introduction to Information Systems
- Access
- Excel
- Publisher
- Page Maker
- Power point
- Advanced Microsoft
- Communication skills
- Leadership Skills
Hobbies and Interests
- Reading
- Social media networking and marketing
Languages
English
Professional Working
Timeline
ICT ASSISTANT
NATIONAL HOUSING CORPORATION
08.2019 - 10.2024
Certificate - Information Technology
The Horn Of Africa Management Institute
Kenya Certificate of Secondary Education (KCSE) -
Elwak Mixed Secondary School
Bachelor - Applied Computing
Kenya College of Accountancy (KCA)
Diploma - Information Technology
Africa Nazarene University
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