Summary
Overview
Work History
Education
Timeline
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Abdiqani Ahmed

Plymouth

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Supervisor

Pathways to Community
St. Paul
04.2024 - Current
  • Oversaw operational metrics such as safety, quality, productivity, and on-time delivery, translated to actionable insights.
  • Provided mentorship & guidance to frontline staff, fostering a high-performance culture and improved workforce efficiency.
  • Partnered with cross-functional teams including Safety, Engineering, HR, and Quality to for operational processes & support.

Payroll Manager

Champions Learning Center
St. Anthony
02.2022 - 06.2024
  • Managed CRM systems and client tracking databases, streamlining communication and automating workflows to boost client satisfaction.
  • Managed end-to-end payroll processing for all staff, ensuring accuracy and timely disbursement of wages.
  • Used Power BI and Tableau to track KPIs, analyze trends, and generate reports for continuous service improvement.
  • Implemented centralized documentation systems for accurate records, compliance, and efficient reporting.

Account Manager and MIS Representative

Achievers Tutoring
Bloomington
01.2021 - 05.2024
  • Ensure the long term academic success of the students and develops positive relationship with parents.
  • Generate new customers through relationship building with existing customers and new leads.

Administrative Assistant

Habitat For Humanity Of Minnesota
St. Paul
05.2021 - 07.2022
  • Managed and optimized client data systems, ensuring seamless documentation, funding coordination, and approval processes for home purchases.
  • Leveraged CRM and data analytics tools to track client progress, provide financial insights, and support informed decision-making throughout the home-buying process.

HHA MIS Executive

Caring Hands
Bloomington
01.2021 - 02.2022
  • Administered medications to multiple clients, ensuring strict adherence to prescribed schedules and improving overall health outcomes.
  • Provided compassionate, personalized care to multiple clients simultaneously, addressing individual needs and fostering trust and well-being.
  • Created an inventory of corporate contracts and scanned paper contracts in preparation for a new centralized digital storage system for corporate contracts.

MIS Administrative Assistant

Faith in Minnesota
Minneapolis
07.2018 - 02.2022
  • Utilized CRM platforms and data analytics tools Salesforce, HubSpot) to track voter profiles and optimize campaign strategies for higher engagement.
  • Conducted phone banking campaigns with automated dialers and CRM software to manage real-time engagement, and adjust outreach strategies.
  • Used data-driven communication strategies, A/B testing, and predictive analytics to tailor messaging and forecast voter turnout.
  • Managed correspondence and communication with stakeholders and partners.
  • Managed database systems containing customer contact information.

Customer Care

General Mills
Eden Prairie
02.2016 - 06.2016
  • Supervised and coordinated staff activities to ensure seamless operations and maintain high standards of efficiency and productivity.
  • Oversaw food production processes, adhering to strict quality and safety protocols, contributing to the timely delivery of high-quality products.
  • Performed auxiliary services, including lifting, packaging, and cleaning, to support production workflows and maintain a clean, safe work environment.

Education

B.S. - Management Information Systems

Metro-State University
St. Paul, MN

Timeline

Supervisor

Pathways to Community
04.2024 - Current

Payroll Manager

Champions Learning Center
02.2022 - 06.2024

Administrative Assistant

Habitat For Humanity Of Minnesota
05.2021 - 07.2022

Account Manager and MIS Representative

Achievers Tutoring
01.2021 - 05.2024

HHA MIS Executive

Caring Hands
01.2021 - 02.2022

MIS Administrative Assistant

Faith in Minnesota
07.2018 - 02.2022

Customer Care

General Mills
02.2016 - 06.2016

B.S. - Management Information Systems

Metro-State University

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Abdiqani Ahmed