Abdirahman Ali
Burnsville
Summary
Dedicated and reliable customer service agent with extensive experience in providing exceptional service while prioritizing safety and efficiency. Trilingual in English, Somali and Swahili, enabling seamless communication with diverse passengers. Skilled in handling customer inquiries, resolving issues, and ensuring a smooth travel experiences. Strong problem-solving abilities and commitment to maintaining high safety standards, ensuring passengers feel valued and secure at all times.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Delta Air Lines
10.2022 - Current
- Checking passengers in for flights, including verifying identities and seat assignments to avoid mis-board by putting safety first.
- Answering passengers' questions and addressing any concerns they may have.
- Boarding passengers and ensuring that all necessary travel documents are in order.
- Managing overbooked and standby flights by rebooking passengers on alternative flights.
- Coordinating with other airport personnel, including ground crew and flight crew, to ensure smooth operation of flights.
- Making announcements and updates to passengers about flight delays and cancellations.
- Assisting passengers with special needs, such as those requiring wheelchair assistance.
Customer Service Agent (CSA)
American Airlines
02.2021 - 09.2022
- Assisted passengers with check in, seat availability, and flight status.
- Ensured customers have proper documentation for travel.
- Lifted bags weighing up to 70 pounds or over sometimes.
- Properly tagged bags to ensure they are routed to the correct destination.
- Initiated and managed the boarding and deplaning processes, including operating the jet way.
- Assisting elderly, disabled and young persons to board or deplane an aircraft.
- Making announcements/updates about departures and delays.
- Greeting inbound passengers with connecting flight information.
Customer Assistance Representative
American Airlines
03.2020 - 02.2021
- Accepted, checked and tagged customers’ baggage at kiosks.
- Processed and completed credit card baggage transactions at kiosks.
- Assisted customers with self-service kiosk check-in and kiosk baggage
processing. - Queued lines in ticket counter areas.
- Performed clearance and verification of documents at kiosks.
Customer Service Agent: Ticketing/Gate
Sun Country Airlines
06.2019 - 03.2020
- Greeted and assisted all customers in a friendly manner.
- Provided check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers such as wheelchairs.
- Verify Customers’ personal identification.
- Check in and accept passengers baggage.
- Made announcement for flight arrivals, departures, pre-boarding and final calling board at the Gate and the Terminal.
- Provided clear and accurate communication to passengers, agents, flight crews.
Ambassador
Clear
01.2019 - 06.2019
- Welcomed Members with Smile and friendly Manner.
- Resolved traveler and members concerns or inquiries in an appropriate and timely manner, escalating to
higher level as necessary. - Educated all passengers what clear is and enrolled them.
- Verified CLEAR member traveler identification and escort them to the TSA.
- Reseted Passengers biometrics and updated informations such as address and credit card on file.
Sales Associate
Macy's
06.2018 - 01.2019
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained records related to sales, returns and inventory availability.
- Prepared merchandise for sales floor by pricing or tagging.
- Met with customers to understand needs, recommend products and offer services that aligned with individual desires and needs.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Education
Bachelor of Arts - Business Administration
Arizona State University
04-2026
High School Diploma -
North High School
2018
Timeline
Customer Service Agent
Delta Air Lines
10.2022 - Current
Customer Service Agent (CSA)
American Airlines
02.2021 - 09.2022
Customer Assistance Representative
American Airlines
03.2020 - 02.2021
Customer Service Agent: Ticketing/Gate
Sun Country Airlines
06.2019 - 03.2020
Ambassador
Clear
01.2019 - 06.2019
Sales Associate
Macy's
06.2018 - 01.2019
High School Diploma -
North High School
Bachelor of Arts - Business Administration
Arizona State University
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