ABDIRAHMAN YASIN
Edina,Mn
Summary
Dynamic IT and operations professional with a diverse background in IT support, data center operations, network cabling, logistics dispatching, forklift operations, manufacturing, administration, security, and customer service. Proven ability to troubleshoot complex issues effectively by leveraging hands-on technical expertise and operational insight to drive efficiency and enhance service delivery. Committed to continuous improvement and adaptability in fast-paced environments while maintaining a focus on quality and customer satisfaction. Recognized for a proactive approach to problem-solving and a collaborative spirit that fosters teamwork across various functions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Heaven Childcare
Burnsville, MN
01.2025 - Current
- Manage billing operations, payroll processing, employee onboarding, compliance documentation, record maintenance, parent communications, and licensing support.
- Coordinated daily operations and schedules for childcare programs, enhancing overall efficiency.
- Managed communication between parents and staff, resolving concerns effectively and fostering positive relationships.
- Developed training materials for new hires, ensuring consistent onboarding processes across the organization.
- Oversaw compliance with licensing regulations, maintaining high standards for safety and quality in childcare services.
IT Support Specialist
Acme Technologies Ltd.
Columbus, OH
12.2023 - 12.2024
- Provided remote/on-site support, managed Active Directory & Office 365, resolved hardware/software issues.
- Resolved technical issues for end-users, ensuring minimal disruption to operations.
- Provided comprehensive support for hardware and software installations across systems.
- Developed documentation for troubleshooting procedures, streamlining support processes.
- Trained staff on new technologies, enhancing user proficiency and reducing support requests.
Data Center Technician
Google
New Albany, OH
12.2023 - 12.2024
- Maintained data center systems, performed hardware upgrades and repairs.
- Managed installation and maintenance of hardware and software components in data center environments.
- Monitored system performance, ensuring optimal uptime and reliability across all servers.
- Performed troubleshooting for network issues, enhancing response times and reducing downtime.
- Optimized inventory management processes for spare parts, streamlining operations and reducing costs.
IT Technician
PCM Logistics
Columbus, OH
01.2022 - 12.2023
- Imaged devices, edited BIOS, provided remote and field support.
- Diagnosed and resolved hardware and software issues for diverse IT environments.
- Implemented system upgrades, enhancing overall network performance and reliability.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Cable Technician
Facebook
New Albany, OH
01.2022 - 11.2023
- Installed/tested Cat5/Cat6 systems and resolved connectivity issues.
- Installed and maintained various cable systems for residential and commercial clients.
- Diagnosed and resolved technical issues, ensuring minimal service disruption.
- Conducted regular inspections of equipment to uphold quality standards and performance reliability.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
IT Business Analyst
Professional Home Health
Columbus, OH
11.2020 - 12.2021
- Gathered requirements, analyzed data, supported implementation projects.
- Analyzed business requirements to enhance system functionality and improve user experience.
- Collaborated with cross-functional teams to streamline project workflows and optimize processes.
- Developed detailed documentation of business processes, ensuring compliance with industry standards.
- Conducted data analysis to identify trends, supporting informed decision-making for strategic initiatives.
Dispatcher
Stars Logistics
Columbus, OH
11.2020 - 12.2021
- Scheduled freight, coordinated routes, maintained compliance documentation.
- Coordinated daily dispatch operations to optimize resource allocation and improve service delivery.
- Managed communication between drivers, clients, and management using advanced dispatch software systems.
- Oversaw real-time tracking of deliveries to ensure timely arrivals and maintain customer satisfaction.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Forklift Operator
Air Cargo
Columbus, OH
12.2019 - 11.2020
- Operated forklifts, moved cargo, tracked shipments, maintained OSHA standards.
- Operated forklifts to transport cargo within warehouse, ensuring safety and efficiency.
- Conducted regular inspections of forklift equipment to maintain optimal performance and compliance with safety standards.
- Led safety meetings to reinforce best practices and reduce workplace accidents related to material handling.
- Evaluated operational workflows regularly, identifying areas for improvement to enhance loading efficiency and reduce delays.
Security Officer
Allied Universal
12.2019 - 08.2020
- Monitored premises and responded to incidents.
- Conducted regular patrols to identify potential security risks and violations.
- Developed incident reports detailing safety breaches, resolutions, and preventive measures taken.
- Collaborated with law enforcement agencies during investigations to support public safety initiatives.
- Evaluated existing security systems, recommending enhancements for improved operational efficiency.
Manufacturing Associate
Midwest Precision Manufacturing
Blacklick, OH
12.2018 - 11.2019
- Operated machinery, performed quality inspections, met production quotas.
- Conducted quality inspections to ensure adherence to manufacturing standards.
- Operated machinery to assemble precision components efficiently.
- Assisted in troubleshooting equipment issues to minimize downtime.
- Organized work to meet demanding production goals.
Construction Laborer / Heavy Equipment Operator
Construction Group Staffing
Columbus, OH
12.2017 - 12.2018
- Supported site operations and maintained safety compliance.
- Followed safety protocols to maintain compliance and ensure a safe work environment.
- Trained new workers on safety practices and proper use of construction tools.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Security Officer
G4S
Columbus, OH
12.2016 - 12.2017
- Maintained site security and enforced policies.
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Implemented access control measures to regulate entry and enhance site security protocols.
- Trained new security staff on company policies, procedures, and emergency response strategies.
Customer Service Representative
Teleperformance
Columbus, OH
01.2015 - 10.2017
- Resolved customer inquiries and mentored new hires.
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction and loyalty.
- Processed orders efficiently, ensuring accuracy and timely fulfillment of customer requests.
- Managed escalated customer complaints, implementing effective solutions to maintain positive relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma - Software Development
Columbus State Community College
High School Diploma - undefined
Electronic Classroom of Tomorrow (ECOT)
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Project management
- Tech-Savvy
- Project management
- Tech-Savvy
Certification
- CCNA (Cisco Certified Network Associate)
- CompTIA A+
- Infant & Toddler Certification
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Timeline
Administrative Coordinator
Heaven Childcare
01.2025 - Current
IT Support Specialist
Acme Technologies Ltd.
12.2023 - 12.2024
Data Center Technician
Google
12.2023 - 12.2024
IT Technician
PCM Logistics
01.2022 - 12.2023
Cable Technician
Facebook
01.2022 - 11.2023
IT Business Analyst
Professional Home Health
11.2020 - 12.2021
Dispatcher
Stars Logistics
11.2020 - 12.2021
Forklift Operator
Air Cargo
12.2019 - 11.2020
Security Officer
Allied Universal
12.2019 - 08.2020
Manufacturing Associate
Midwest Precision Manufacturing
12.2018 - 11.2019
Construction Laborer / Heavy Equipment Operator
Construction Group Staffing
12.2017 - 12.2018
Security Officer
G4S
12.2016 - 12.2017
Customer Service Representative
Teleperformance
01.2015 - 10.2017
High School Diploma - undefined
Electronic Classroom of Tomorrow (ECOT)
High School Diploma - Software Development
Columbus State Community College