Abdirashid Mohamed
Bloomington,Minnesota
Summary
Highly skilled and dynamic system analyst with a proven track record in effectively managing and overseeing optimal system and network services for organizations. I am adept at setting up systems administrator and server accounts and have experience in managing the functionality of system resources. I am committed to continuously advancing my knowledge of relevant technologies to better server our organization. I am excited about the possibility of bringing my expertise to your team and contributing to the success of your projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Systems Technician
Polar Semiconductor Inc
02.2022 - Current
- Highly skilled and dynamic System Analyst, bringing forth the ability to effectively manage and oversee optimal system and network services for organizations.
- Serve as the first point of contact for remote and in-person end-users, and provide technical assistance. This includes creating/reviewing tickets, troubleshooting devices, applications, and network issues,
- Collaborate with the team to ensure the successful replacement of network infrastructure.
- Understanding and experience with WAN connectivity and IP networking – firewalls, routers, and switches
- Proficiency in reading and interpreting network configurations and VLANs.
- Strong understanding of LAN/WAN systems and network protocols.
- Experience and knowledge of Microsoft Group Policies, Active Directory, AD permissions, and OU structures.
- Ability to work independently and collaboratively within a team environment.
- Set up and maintain new employees' computers and install applications based on their needs.
- Provide support to remote end-users setting up VPN.
- Experience with remote support and collaboration tools Bomgar, Team Viewer, Microsoft Teams, Webex Teams, and Zoom.
- Resourceful, and committed to continually advancing my knowledge of relevant technologies.
- image Company workstations.
- Delegates and handles tickets to make sure they are properly routed, worked, and documented using Jira and Service Now.
- Installs, makes changes, and repairs computer hardware and software.
System Enginer
Paragon Development Systems
04.2019 - 02.2022
- Use the IT Service Desk System (Service Now) to monitor, attend, and action all assigned support-related tasks and incidents.
- Perform product support activities involving installation, upgrading, repairing, and preventative maintenance of PC components, printers, and scanners
- Be responsible for tracking, monitoring, and providing timely updates and complete documentation for open service incidents to ensure service level standards are met
- Responsible for client communication (Both verbal and electronic) including scheduling updating of status and communicating completion of service requests and incidents
- Engage and work with the Service Desk and System Engineering team to troubleshoot and resolve incidents when appropriate
- A professional, business-focused attitude and courteous manner toward clients, partners, and peers
- Ability to work weekends and or off hours as necessary to meet client’s needs
- Attain appropriate product vendor certifications to ensure continual growth in knowledge of equipment troubleshooting techniques and methodologies
- Participate in regular staff meetings and communicate relevant information
- Performed cabling, racking, and configuration for routers, switches, and firewalls
- Took escalations from NOC to troubleshoot complex networking issues
- Provided support, documentation, and training to the NOC and/ or Support teams.
- Provided configuration support for both LAN and WAN implementations.
- Resolving connectivity, file sharing, and firewall-related problems –Very basic.
- Providing network administration and support Installing network hardware, components, and cabling.
- Troubleshooting and resolving issues on the network Inspect Ethernet and fiber optic lines to ensure intact and working effectively.
- Ability to provide technical support through various means of communication.
Education
Bacheloar of Computer Application - Information Technology
Osmania University
Hyderabad08.2010
Skills
- Creativity
- Customer Service
- Adaptability
- Skilled Collaborator
- Solution Oriented Professional
- Rapid and Adaptive
- Ability to Work in a Team
- Effective Time Management
- Ability to Work Under Pressure
- Microsoft Office
- Windows Server
- Active Directory
- Hyper-V
- VPN
- Azure AD
Certification
CCNA
MCSA
A+
AZURE ADMINISTRATOR ASSOCIATE
MICROSOFT 365 CERTIFIED
Timeline
Senior Systems Technician
Polar Semiconductor Inc
02.2022 - Current
System Enginer
Paragon Development Systems
04.2019 - 02.2022
Bacheloar of Computer Application - Information Technology
Osmania University
CCNA
MCSA
A+
AZURE ADMINISTRATOR ASSOCIATE
MICROSOFT 365 CERTIFIED
Similar Profiles
WILLIAM WALKERWILLIAM WALKER
Photolithography/Metrology Maintenance Technician at Polar Semiconductor IncPhotolithography/Metrology Maintenance Technician at Polar Semiconductor Inc
Ashalew BeshaAshalew Besha
Fab Operator at Polar Semiconductor IncFab Operator at Polar Semiconductor Inc
Robert DurhamRobert Durham
Senior Defect Reduction Engineer II at Polar Semiconductor, LLCSenior Defect Reduction Engineer II at Polar Semiconductor, LLC