Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Abdiwali Khalif

Little Canada Mn

Summary

Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Hardware Technician

Lifesprk
Saint Louis Park
10.2024 - Current
  • Assisted users with the setup of their new equipment including phones, laptops and desktops.
  • Built custom workstations according to customer specifications.
  • setup iPad and iPhones using Kandji MDM solutions (apple end-point security platform.
  • Resolve all different kinds of tickets like equipment deinstallation, MDM and users support request through fresh-service ticketing system
  • Installed and configured computer systems, networks, for new employees using Microsoft deployment tools and protocols.
  • install all required software applications on the new devices for the new employee relatively and deploy them.
  • enroll all Android devices into Meraki MDM to deploy to users
  • coordinate and prepare all the different equipents required for the new hire building from scratch to fully ready and deployable state.
  • make sure users stay in 30 days checking policy in their devices and inform them to update if any needed.
  • Researched new technologies in order to stay current with industry trends.
  • maintain all the company hardware making sure every piece of hardware is available in the stock

PC Technician

Free Geek Community Technology Centre
Minneapolis
03.2024 - 10.2024
  • Assembled and tested custom PC components, such as CPU, GPU, RAM, Motherboard, Hard Drive, and Power Supply.
  • Monitored stock levels of PC components in order to ensure availability for customers.
  • Installed operating systems such as Windows 10 and Linux distributions onto PCs.
  • Provided technical advice on the best hardware configurations for customer needs.
  • Created detailed documentation of all built PCs outlining component specifications, system performance metrics, and warranty information.
  • Collected finished assemblies and prepared for shipment.

Education

Bachelor of Arts - Public Administration And Management development

Haramaya University
Haramaya
09-2015

High School Diploma -

Jigjiga Hight School
Jigjiga
06-2011

Some College (No Degree) - Linux Operating System

Cyperphotons Training Center
Hyderabad India

Some College (No Degree) - Full Stack Web Development Training

Naresh IT
Hyderabad

IT Training - CompT A+, MCSA And Microsoft Azure Training

Key Groups IT Solutions
Hyderabad India

Skills

  • Effective communication
  • Problem resolution
  • Attention to detail
  • Operating systems installation
  • Hardware installation
  • MDM solutions
  • User training
  • Technical support
  • IT documentation
  • IT asset management
  • Software deployment management
  • Regulatory compliance
  • Problem-solving
  • Continuous improvement
  • Information security

Certification

  • CompTia A+
  • Microsoft 365 foundimentals
  • RHCSA Linux

Languages

English
Professional
somali
Professional
Hindi
Limited
Urdu
Limited
Arabic
Limited

Timeline

IT Hardware Technician

Lifesprk
10.2024 - Current

PC Technician

Free Geek Community Technology Centre
03.2024 - 10.2024

Bachelor of Arts - Public Administration And Management development

Haramaya University

High School Diploma -

Jigjiga Hight School

Some College (No Degree) - Linux Operating System

Cyperphotons Training Center

Some College (No Degree) - Full Stack Web Development Training

Naresh IT

IT Training - CompT A+, MCSA And Microsoft Azure Training

Key Groups IT Solutions

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Abdiwali Khalif