ABDUL WADOOD
Sartell
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Internal System Apprentice
Marco Technologies
06.2024 - Current
- Providing basic technical support to end-users
- Creating or updating documentation for internal processes and systems
- Setting up new computers, servers, and peripheral devices
- Assisting with the planning and execution of hardware replacements and disposals
- Assisting in monitoring hardware performance and identifying potential issues
Technical Specialist
Verizon
04.2023 - 12.2023
- Configured and maintained computer systems, including desktop PCs, laptops, printers, mobile devices and network equipment
- Provided technical assistance to customers in order to resolve issues promptly
- Handled client deposits and transactions and updated billing information in company databases
- Analyzed sales data to adjust and improve sales strategies
- Resolving PC, Printer, Network, Projector, Display, and phone issues
- Troubleshooting systems/networks and providing technical support for day to day work
- Analyzing users' needs and then designing, testing, and developing software to meet those needs
- Recommending software upgrades for users existing programs and systems
Senior Lead Manager
New York Gyro
01.2020 - 01.2022
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Established performance metrics and key performance indicators to monitor progress towards goals
- Analyzed data from various sources to identify areas of improvement within the organization
- Conducted detailed market research to identify trends and opportunities for growth
- Facilitated month-end closing processes, invoicing and journal entries
Education
Bachelor of Science - Computer Information Systems
Saint Cloud State University
Saint Cloud, MN06.2025
Associate of Arts -
Saint Cloud Community Tech College
Saint Cloud, MN12.2022
Skills
- Technology integration
- Training and Development
- Multilingual
- Technical troubleshooting
- Database Management
- Data Analysis
- Time Management
- Teamwork and Collaboration
Timeline
Internal System Apprentice
Marco Technologies
06.2024 - Current
Technical Specialist
Verizon
04.2023 - 12.2023
Senior Lead Manager
New York Gyro
01.2020 - 01.2022
Bachelor of Science - Computer Information Systems
Saint Cloud State University
Associate of Arts -
Saint Cloud Community Tech College
Similar Profiles
Jeremy CrozatJeremy Crozat
IT FIELD SERVICE MANAGER at Marco TechnologiesIT FIELD SERVICE MANAGER at Marco Technologies
Gregory TambleGregory Tamble
Shred Truck Driver/Operator Technician at Marco TechnologiesShred Truck Driver/Operator Technician at Marco Technologies
Joshua HydeJoshua Hyde
Copier Installer/Network Technician at Marco Technologies LLCCopier Installer/Network Technician at Marco Technologies LLC