Abdulelah Albader
Minneapolis
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation and accounting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
Hotel AJENHA ALFIA
Saudi Arabia
06.2024 - 06.2025
- Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Managed the switchboard, transferring calls and taking messages as required.
- Responded to customer complaints and addressed issues promptly and professionally.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Assisted guests at check-in, providing information on various services within hotel.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Education
High School Diploma -
Secondary Scientific Institute
Saudi Arabia06-2024
English Enhancement Camp – Advanced Level -
MAHSA University
Malaysia07-2023
Skills
- Front desk operations
- Conflict resolution
- Customer service
- Communication skills
- Multitasking abilities
- Sales techniques
- Stress management
- Excellent communication
- Relationship building
Languages
English
Full Professional
Arabic
Native/ Bilingual
Certification
Duolingo English Test (DET) – Issued: December 2024
To View certificate: https://certs.duolingo.com/rjtugcdhpx372b44
Timeline
Hotel Front Desk Receptionist
Hotel AJENHA ALFIA
06.2024 - 06.2025
High School Diploma -
Secondary Scientific Institute
English Enhancement Camp – Advanced Level -
MAHSA University