Abdulkarim Khasim
Saint Cloud
Summary
Versatile and technically skilled professional with over 8 years of experience managing front-office support, high-volume communications, and direct client service. Combines a strong technical foundation in information technology and cybersecurity with a proven track record in community coordination and public inquiries. Fully bilingual in English and Somali, offering a strategic advantage in building, mobilizing, and engaging diverse community members and expanding audience reach. Highly organized and adaptable, with a demonstrated ability to manage multiple priorities, coordinate logistics, and maintain data accuracy and confidentiality.
Overview
9
9
years of professional experience
Work History
Outreach & Eligibility Specialist
Career Solutions
Saint Cloud, MN
06.2021 - 12.2023
- Managed front-desk operations and administrative intake for 25+ walk-in clients daily in a high-traffic public office.
- Successfully routed and resolved an average of 30+ high-volume incoming calls while simultaneously assisting in-person inquiries.
- Processed and verified program eligibility documentation for a high volume of applicants, ensuring 100% compliance with internal management system standards.
- Maintained strict confidentiality of sensitive personal and financial information.
- Leveraged bilingual capabilities (English/Somali) to support diverse community members, effectively acting as an active member of the outreach team to maximize program engagement.
Office Assistant
National Home Health Care Transportation
Saint Cloud, MN
01.2015 - 06.2021
- Coordinated scheduling and administrative communication for a fleet of transportation services, managing 60+ daily service logs.
- Operated a multi-line phone system, handling high daily call volumes and resolving 95% of scheduling conflicts on the first call.
- Processed insurance and service documentation accurately and on time to ensure uninterrupted client care.
Call Center Representative (Seasonal)
FLS Connect
Saint Cloud, MN
10.2016 - 12.2016
- Handled a high volume of inbound and outbound calls, consistently meeting performance standards for call duration and data accuracy.
- Documented 100% of client interactions accurately within the database to ensure seamless follow-up and problem resolution.
- Demonstrated professional communication and problem resolution skills.
Education
Associates Degree - CyberSecurity
Saint Cloud Technical & Community College
Saint Cloud, MN12-2025
High School Diploma - undefined
Apollo Senior High School
Saint Cloud, MN06-2017
Skills
- Digital & Technical Aptitude: Technical Troubleshooting, Database Entry & Record Maintenance, Content Management Systems (CMS) & Web Presence Familiarity, Data Analysis Principles, Information Security
- Strategic Communications & Outreach: Public-Facing Customer Service , Community Engagement, High-Volume Call Management, Cross-Departmental Coordination, Message Consistency
- Software & Tools: Microsoft Office (Word, Excel, Outlook), Digital Information Management Systems
LANGUAGES
English - Native speaker
Somali - Native speaker
Timeline
Outreach & Eligibility Specialist
Career Solutions
06.2021 - 12.2023
Call Center Representative (Seasonal)
FLS Connect
10.2016 - 12.2016
Office Assistant
National Home Health Care Transportation
01.2015 - 06.2021
High School Diploma - undefined
Apollo Senior High School
Associates Degree - CyberSecurity
Saint Cloud Technical & Community College