Abegail Stoss

• Assembled medical devices with strict adherence to quality and safety standards
• Promoted from Assembler I to Assembler II within 2 years based on performance and reliability
• Led a team, ensuring production goals, accuracy, and compliance were consistently met
• Trained and supported new employees to improve team efficiency and product quality
• Performed inspections and maintained detailed documentation to meet regulatory requirements
• Identified and resolved production issues to minimize delays and defects

• Retail Associate with nearly one year of experience at Savers, responsible for organizing and stocking merchandise, assisting with pricing and tagging items, and providing friendly, efficient customer service. Supported store operations by maintaining a clean and organized sales floor while helping customers with inquiries and purchases.
• Assisted customers in finding products, answered questions, and made product recommendations.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Greeted customers and provided excellent customer service.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Assisted customers with product selection and inquiries.
• Organized merchandise displays to enhance store presentation.
• Processed donations and maintained inventory accuracy.
• Engaged with customers to determine appropriate items to fit needs.
• Performed price checks on items requested by customers.

Customer Service Representative with nearly two years of experience supporting Amazon customers in the Philippines. Assisted customers with order tracking, package delivery issues, returns, refunds, and general inquiries. Resolved concerns efficiently through clear communication, ensured customer satisfaction, and maintained high performance in a fast-paced environment.

• Assisted customers with inquiries and resolved issues efficiently.
• Processed orders and managed customer accounts accurately.
• Collaborated with team members to enhance service delivery.
• Educated customers on products and services effectively.
• Handled escalated calls with professionalism and care.
• Resolved customer complaints quickly and efficiently.
• Maintained a high level of customer satisfaction by providing accurate and helpful responses.
• Answered incoming calls promptly and professionally within company standards.
• Provided product information to customers in a timely manner.
• Assisted customers with inquiries regarding products and services through phone, email, and chat.
• Managed high-volume of inbound and outbound customer calls.
• Maintained strong call control and quickly worked through scripts to address problems.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Processed refunds, returns, exchanges, and order cancellations according to policy.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Monitored customer feedback through surveys and other methods for quality assurance purposes.
• Followed up with customers via phone or email after purchase was made to ensure satisfaction.
• Reviewed files, records, and other obtained documents to respond to customer requests.
• Developed strong customer relationships to encourage repeat business.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.