Abigale Sutter

· Review contracts, emails, and take phone calls to process high quality certificates of insurance providing unmatched customer service.

· Work on the Compliance Team, collaborating with third party companies, insureds, underwriting, and marketing to gain compliance

· Participate in the P&C Mentorship Program to focus on growth and development

· Host job shadows to improve employee efficiency

· Model the Federated culture through mentoring and encouraging team participation in events

· Scheduled appointments for various clinic departments

· Verified patient personal information and insurance information.

· Processed referrals for third party facilities

· Organized lunch meetings for clinic providers and medical sales representatives

· Performed data entry into multiple systems and programs

· Provided administrative support to the department manager.

· Answered incoming calls, responded to emails, faxes, and other inquiries from members

· Greeted members and employees in a kind, professional manner.

· Assisted with event planning activities and promotion of events

· Assisted with set up for social events and food deliveries.

· Billing support for customers and vendors

· Checked stock to determine inventory levels and maintain office supply products