Abril Mendoza
Northfield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Open-minded and plan on continuing secondary education in psychology online.
Overview
5
5
years of professional experience
Work History
Community Resource Specialist
Community Action Center Of Northfield
10.2023 - Current
- Managed caseloads efficiently by prioritizing needs & maintaining organized records
- Conducted data entry in projects for the community and daily tasks/check ins
- Conducted thorough intakes of participant needs to determine appropriate resources and services for individual situations.
- Streamlined resource referral process, leading to more efficient assistance for clients seeking support. Ex.) Connecting participants to housing, employment, and community advocates and assisting in completion of paperwork such as ROIs, CAAR Program applications, employment assistance intake surveys, and so on.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
Shift Supervisor
Community Action Center Of Northfield
11.2020 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer grievances and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Prepared shift summary reports for manager and communicated regularly on goals and progress.
Personal Care Assistant
Foxdale
04.2019 - 07.2019
- Helped patients maintain healthy skin by checking wounds and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding, and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Remained alert to problems or health issues of clients and competently responded.
Education
Bachelor of Arts - Psychology
Southwest Minnesota State University
Marshall, MN12.2026
Associate of Arts - Psychology Transfer Pathway
Riverland Community College
Austin, MN05.2022
Skills
- Progress Monitoring Client Care
- Complex Problem-Solving
- Deescalation Skills
- Training and Development
- Excellent Customer Service Skills
- Charting and Clinical Documentation Bilingual (English/Spanish)
Timeline
Community Resource Specialist
Community Action Center Of Northfield
10.2023 - Current
Shift Supervisor
Community Action Center Of Northfield
11.2020 - 10.2023
Personal Care Assistant
Foxdale
04.2019 - 07.2019
Bachelor of Arts - Psychology
Southwest Minnesota State University
Associate of Arts - Psychology Transfer Pathway
Riverland Community College
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