ACEN TURNER
Elk River,MN
Summary
Experienced Insurance Professional equipped to deliver outstanding results. Skilled in risk assessment, policy management, and client relations, ensuring optimal coverage solutions. Strong team collaborator with a focus on adaptability and effective communication. Known for reliability and achieving targets in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Healthcare Insurance Broker and Consultant
TURNER INSURANCE GROUP
07.2018 - Current
- Administer and manage comprehensive benefits programs, including health, dental, vision, and wellness offerings, ensuring alignment with industry standards
- Serve as a key point of contact for employees, addressing and resolving complex benefits inquiries regarding claims, coverage, and enrollment
- Ensure compliance with federal and state regulations, including HIPAA, COBRA, and ACA, by staying current on legislative updates and implementing necessary program changes
- Partner with vendors to evaluate and refine benefit plan designs, ensuring cost-effectiveness and competitiveness in the marketplace
- Conduct regular audits to verify data accuracy and billing integrity, proactively addressing discrepancies
- Develop and distribute benefit communication materials, including plan summaries and enrollment guides, to enhance employee understanding
Medicare Sales Manager
GOLDENCARE
07.2016 - 07.2019
- Led a team in the administration and optimization of Medicare benefits programs, improving processes to ensure efficient delivery
- Provided training and support to team members and employees, clarifying benefit options and resolving escalated inquiries
- Analyzed market trends to enhance the competitiveness of benefit offerings, making data-driven recommendations to leadership
- Maintained accurate records of benefit data and compliance documentation, ensuring audit readiness
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Inside Sales Representative
MEDICA
09.2012 - 05.2016
- Supported clients by providing detailed guidance on health benefits and insurance plans, tailoring recommendations to individual needs
- Acted as a liaison between internal departments and external stakeholders to address escalated benefits-related matters
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
Education
Bachelor of Science - Business Management, Emphasis in E-Commerce
RASMUSSEN COLLEGE
St. Cloud, Minnesota05.2010
Skills
- HR Administration & Compliance:
Benefits Program Administration, Compliance with Federal & State Regulations, Employee Support, Policy Analysis
- Data & Systems Proficiency:
Data Integrity, Auditing, Data Analysis, Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), CRM Systems
- Client & Vendor Relations:
Vendor Management, Sales and Negotiation, Client Retention, Customer Relations
- Project Management & Training:
Training Development, SCRUM & Business Analyst, Problem-Solving, Communication and Interpersonal Skills
- Business & Market Expertise:
Small Business Operations, Consulting, Business Administration, Risk Management and Underwriting Principles, Market Analysis, etc
Certification
- Licensed Producer for Property, Casualty, Life, Accident & Health
- Salesforce CRM Administrator Certification
- Business Analysis Certification
- Certified Scrum Master
Timeline
Healthcare Insurance Broker and Consultant
TURNER INSURANCE GROUP
07.2018 - Current
Medicare Sales Manager
GOLDENCARE
07.2016 - 07.2019
Inside Sales Representative
MEDICA
09.2012 - 05.2016
Bachelor of Science - Business Management, Emphasis in E-Commerce
RASMUSSEN COLLEGE
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