Adam Mills
Hinckley
Summary
Dynamic leader with a proven track record at Adam Mills LLC, excelling in customer relations and small business operations. Leveraged computer skills and problem-solving to enhance service delivery, achieving significant client loyalty. Skilled in project management and maintenance, consistently delivering beyond expectations. Expert in fostering team collaboration and driving innovative solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner
Adam Mills LLC
04.2013 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Increased repair accuracy by utilizing advanced diagnostic tools and equipment in the troubleshooting process.
- Enhanced road safety by identifying and addressing violations during routine inspections.
- Designed, implemented and monitored web pages, plugins, and functionality for continuous improvement.
- Developed relationships with clients for increased loyalty and repeat business.
Installation Foreman
Innovative Basement Systems
10.2008 - 04.2013
- Provided exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
- Monitored progress against project timelines, adjusting plans accordingly to maintain deadlines while upholding quality standards.
- Conducted site visits for accurate planning and preparation prior to job commencement.
- Developed cost-effective strategies to optimize budgets while maintaining quality installations.
- Oversaw the maintenance of tools and equipment, ensuring proper functionality for safe and efficient use during installations.
- Increased project efficiency by implementing effective installation procedures and processes.
- Evaluated team performance regularly; provided constructive feedback aimed at improving skills within the workforce.
- Enhanced client satisfaction through proactive communication updates on the status of ongoing projects or potential obstacles encountered during installations.
- Mentored new team members with hands-on training in installation techniques and safety protocols.
- Collaborated with engineers, architects, designers, clients, and other stakeholders on complex installation projects.
- Scheduled and oversaw maintenance, repair and installation activities.
Lube Service Technician
Denny Heckers
09.2007 - 05.2008
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
Education
High School Diploma -
Lake Superior College
Duluth, MNSkills
- Customer relations
- Small business operations
- Computer skills
- Problem-solving
- Mathematics strategies
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Preventive Maintenance
- Welding and fabrication
- Project management
- Project estimating
Certification
- Commercial Driver's License (CDL) - MN Department of Motor Vehicles.
Timeline
Owner
Adam Mills LLC
04.2013 - Current
Installation Foreman
Innovative Basement Systems
10.2008 - 04.2013
Lube Service Technician
Denny Heckers
09.2007 - 05.2008
High School Diploma -
Lake Superior College
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