Adam Rongitsch
Maple Grove,MN
Summary
Strong leader and problem solver, dedicated to streamlining operations, building cohesive teams and promoting organizational efficiency. Confident independent decision-maker, utilizing experience and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director, Professional Services – Cisco Collaboration
C1 (Formerly ConvergeOne)
01.2024 - Current
- Focused on growing revenue for the Cisco Collaboration department.
- Responsible for the success of a critical department consisting of 4 teams and 40-50 associated resources
- Met or exceeded annual revenue targets of approximately $20 million with very high margin goals
- Cultivated an environment of positive, professional interaction, where everyone belongs.
- Minimized escalations by building a culture of quality, ushering in automation, quality checks, audit tools, and standardization.
- Created accurate and repeatable verbiage and estimates for our scopes of work.
- Assisted sales and marketing efforts for new and existing products.
- Tracked trends and suggested enhancements to both challenge and refine product offerings.
- Developed and grew resource skills and experience.
- Maintained exceptional retention.
- Recruited new resources, mentored interns, and acted as a connector.
- Handled HR issues, performance reviews, salary, raises, bonuses, PTO, etc.
Manager, Professional Services
ConvergeOne
01.2019 - 01.2024
- Responsible for management of the infrastructure and development teams for Cisco Contact Centers.
- Managed resource assignments and handled technical escalations.
- Developed and grew team skills and experience.
- Exceeded billable targets and ushered in better processes and compliance.
- Recruited new resources and built a strong, supportive team environment.
- Assisted sales and marketing efforts for new and existing products.
- Worked with the sales team to develop highly accurate Scopes of Work and hours estimates.
- Handled quality checks and employee performance reviews.
Practice Lead and Acting Manager, Voice Solutions
ConvergeOne
06.2016 - 01.2019
- Responsible for management and project performance of a group of talented UCCE and VXML Voice Application Developers.
- Managed resource assignments and technical escalations.
- Developed and grew team member’s skills and experience.
- Exceeded billable targets and met 100% employee retention goals.
- Championed development of new software product offerings.
- Recruited new developers and built a strong, supportive team environment.
- Assisted sales and marketing efforts for new and existing products.
- Performed solutions assurance verification of SOW and PSE documentation.
- Handled quality checks and employee performance reviews.
- Maintained a shared lab environment and best practices documentation.
Solutions Architect
ConvergeOne (acquired Spanlink in 2014)
01.2013 - 06.2016
- Designed and consulted on complex Cisco Unified Contact Center environments.
- Worked with customers to establish required business specifications and suggested available off-the-shelf and custom solutions for those requirements.
- Lead implementations of UCCE, UCCX, and CVP applications.
- Maintained best practices, lab environments, and tested new features and functionality.
- Audited systems and applications to uncover current capabilities and developed methods for improving system functionality.
Senior Voice Solutions Programmer
Spanlink Communications
08.2004 - 01.2013
- Designed and configured Contact Center applications for the Cisco UCCE, UCCX, IP-IVR and CVP products.
- Developed VXML applications and deployed CUIC, UEME, and WFO/QM products.
- Assisted with demonstrations of new products, and development of custom demonstration environments.
- Developed Excel VBA, AutoIT and Sikuli macros for task automation.
- Started as a Systems Integrator, performing server staging, then designed and built call flows as an Application Consultant, finally moving to this role prior to the acquisition by ConvergeOne
Education
Bachelor of Science - Computer Science
University of Wisconsin, River Falls
River Falls, WI05.2004
Skills
- People management
- Talent acquisition and retention
- Off-shore resource integration
- Strategy and goal development
- Analytical thinking
- Creativity and innovation
- Task delegation
- Team building
- Issues resolution
- Decision-making
Certification
- Fulfilled all training and exam requirements for the Deployment Engineer Role of the company's Advanced Technology Partner (ATP) certification with Cisco from approximately 2009 to 2023.
Languages
Spanish
Limited Working
Timeline
Director, Professional Services – Cisco Collaboration
C1 (Formerly ConvergeOne)
01.2024 - Current
Manager, Professional Services
ConvergeOne
01.2019 - 01.2024
Practice Lead and Acting Manager, Voice Solutions
ConvergeOne
06.2016 - 01.2019
Solutions Architect
ConvergeOne (acquired Spanlink in 2014)
01.2013 - 06.2016
Senior Voice Solutions Programmer
Spanlink Communications
08.2004 - 01.2013
Bachelor of Science - Computer Science
University of Wisconsin, River Falls
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