Adan Ibrahim
Mental Health Practitioner
Minneapolis
Summary
Compassionate professional adept in patient care coordination and conflict resolution. Known for fostering a positive environment through effective communication and team collaboration, ready to leverage skills to enhance patient outcomes and operational standards.
Overview
5
5
years of professional experience
Work History
Manager
Allied Gardens Care
Minneapolis
02.2025 - Current
- Supervised daily operations of care services ensuring compliance with health standards.
- Trained staff on best practices for patient interaction and care protocols.
- Coordinated schedules for caregivers to optimize service delivery and staffing needs.
- Conducted regular assessments of patient care plans to maintain high-quality standards.
- Resolved conflicts between staff and patients, promoting a positive environment.
- Assisted in developing policies aimed at improving overall patient satisfaction levels.
- Facilitated communication between departments to ensure seamless service flow.
- Monitored staff performance and addressed issues.
- Coached, mentored, and trained team members to enhance job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management that highlighted operational performance metrics.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed risk by developing and implementing effective risk management strategies.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted performance reviews for team members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented process improvements to enhance operational efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and implemented strategic plans to achieve company objectives.
Mental Health Practitioner
Mindful Recovery Services
Minneapolis
01.2025 - Current
- Delivered counseling support to clients navigating mental health challenges, fostering a safe environment for expression and healing.
- Conducted assessments to determine client needs and treatment options.
- Developed personalized treatment plans in collaboration with clients.
- Led group therapy sessions to promote peer support and engagement, enhancing clients' social connections and coping strategies.
- Recorded client progress and maintained comprehensive case records, ensuring continuity of care and informed treatment decisions.
- Collaborated with multidisciplinary teams to coordinate comprehensive care.
- Educated clients on coping strategies and mental wellness practices.
- Responded to crisis situations with appropriate intervention techniques.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Referred clients to external resources for additional support.
- Attended conferences and workshops related to clinical practice guidelines for treating mental illness.
- Provided crisis intervention services during periods of acute distress or suicidal ideation.
- Monitored client progress and adjusted treatments for optimal outcomes.
- Collaborated with other healthcare professionals such as psychiatrists and primary care providers to provide comprehensive care.
- Maintained detailed records of client interactions including assessment results, treatment plans and progress notes.
- Assisted individuals transitioning from institutional settings back into the community.
- Actively participated in continuing education activities to remain current on evidence-based practices.
Truck Driver
Fleet Stone
Dallas
03.2021 - 12.2024
- Operated heavy-duty trucks to transport materials across various routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained precise delivery logs and records to enhance company tracking and accountability.
- Collaborated with dispatchers to optimize delivery schedules and routes.
- Adhered to all local traffic laws and safety regulations while driving.
- Communicated with warehouse staff to coordinate loading and unloading shipments.
- Managed fuel consumption and vehicle maintenance for operational efficiency.
- Provided excellent customer service during deliveries, addressing inquiries professionally.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Coordinated with dispatchers on pickup and delivery times to ensure timely service and operational efficiency.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Managed personal driving time according to Hours of Service regulations.
- Verified load against shipping papers to ensure accuracy of shipment.
- Hooked and unhooked trailers from tractor and converter dollies.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Secured necessary signatures to finalize and process shipping paperwork, ensuring compliance with company protocols.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Followed regular schedule of pickups for individual customers and groups.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Processed shipment documents neatly and efficiently for each load.
- Updated logs with timely and accurate information to meet internal requirements and DOT recordkeeping demands.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Reacted decisively and quickly to protect spoilage.
- Performed regular inspections and completed vehicle repairs.
- Notified customers of potential late deliveries to proactively manage expectations and reduce support inquiries.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
Education
Associate of Applied Science - Applied Economics
San Diego Mesa College
San Diego, CA05-2008
Skills
- Policy writing
- Compliance standards
- Risk management
- Operational efficiency
- Performance management
- Performance evaluation
- Project management
- Strategic planning
- Operations management
- Emergency response
- Crisis intervention
- Patient care coordination
- Staff management
- Staff training and development
- Recruiting and interviewing
- Staff training
- Team leadership
- Cross-functional team management
- Multidisciplinary collaboration
- Conflict resolution
- Effective communication
- Verbal and written communication
- Customer relationship management (CRM)
- Customer service
- Relationship building
- Sales management
- Lead generation
- Networking strategies
- Marketing
- Brand management
- Key performance indicators
- Work prioritization
- Goal setting
- Change management
- Employee onboarding
- Shift scheduling
- Team building
- Coaching and mentoring
- Complex Problem-solving
- Problem solving
- Decision-making
- Emergency response
- Safety procedures
- Brand management
- Cross-functional team management
- Emergency response
- Employee onboarding
- Coaching and mentoring
Languages
Somali
Professional
Spanish
Limited
English
Professional
Affiliations
- Boys and Girls club San Diego, CA 2018-2020
- EAYO San Diego, CA 2014-2017
Accomplishments
- Top Performer with Mindful Recovery Services 2026
Timeline
Manager
Allied Gardens Care
02.2025 - Current
Mental Health Practitioner
Mindful Recovery Services
01.2025 - Current
Truck Driver
Fleet Stone
03.2021 - 12.2024
Associate of Applied Science - Applied Economics
San Diego Mesa College