Mercedes Karg
Litchfield
Summary
Dedicated and detail-oriented professional with extensive experience in office administration, customer service, and team leadership. Proven ability to effectively manage schedules, coordinate staff, and streamline operations for efficiency and client satisfaction. Skilled in handling sensitive information, managing budgets, and resolving conflicts with professionalism. Seeking a dental office manager role to utilize strong organizational and management skills for the benefit of the team and patients.
Overview
8
8
years of professional experience
Work History
Receptionist
Animal Medical Center On Crow River
06.2021 - Current
- Provide compassionate and professional service to clients, addressing inquiries and concerns with patience and empathy.
- Manage appointment schedules and ensure efficient coordination of patient flow.
- Process billing and payments accurately, maintaining up-to-date records and reconciling accounts.
- Collaborate with veterinary staff to maintain seamless operations and improve client satisfaction.
- Ensure compliance with confidentiality and privacy regulations for sensitive client and patient information.
Assistant Manager
Papa Murphy’s
10.2019 - 06.2021
- Supervised a team of employees, ensuring high performance and adherence to company standards.
- Managed daily operations, including inventory, scheduling, and cash handling.
- Resolved customer complaints and escalated issues, demonstrating problem-solving and conflict resolution skills.
- Trained and mentored team members, fostering professional development and a positive work environment.
Shift Leader in Training
Caribou
10.2017 - 05.2019
- Supervised a team of 5-10 employees during high-volume shifts, ensuring smooth operations and adherence to company standards.
- Assisted with staff scheduling, ensuring optimal coverage while managing labor costs effectively.
- Delivered outstanding customer service by handling complex orders, resolving customer complaints promptly, and creating a welcoming environment.
- Trained and mentored new team members on company policies, operational procedures, and customer service techniques, resulting in improved team performance.
- Conducted inventory audits and coordinated with vendors to maintain stock levels, ensuring uninterrupted operations and minimizing waste.
- Implemented health and safety guidelines, maintaining compliance with local regulations and creating a clean, organized workspace.
- Managed cash handling procedures, including daily reconciliations, deposits, and tracking discrepancies, maintaining 100% accuracy in financial reporting.
- Supported marketing efforts by promoting seasonal specials and loyalty programs, increasing customer engagement and sales.
Caregiver
Cedar Crest
02.2017 - 05.2018
- Provided compassionate, hands-on care to residents, assisting with daily activities, including bathing, grooming, dressing, and mobility, while maintaining their dignity and independence.
- Built strong, trusting relationships with residents and their families by actively listening to concerns and providing regular updates on care plans and progress.
- Monitored vital signs and reported changes in residents’ health conditions to nursing staff, enabling timely medical interventions and ensuring residents’ well-being.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans, ensuring high-quality, tailored care.
- Maintained accurate and detailed records of residents’ daily activities, progress, incidents, and any changes in their health or behavior to ensure continuity of care and compliance with documentation standards.
- Ensured a clean, safe, and comfortable living environment by performing housekeeping duties, sanitizing equipment, and adhering to infection control protocols.
- Assisted with meal preparation and feeding, taking care to accommodate specific dietary restrictions and nutritional needs.
- Responded calmly and effectively to emergency situations, such as falls or sudden health changes, following established protocols to ensure residents' safety.
- Participated in regular staff meetings and training sessions to stay informed about best practices and updates in caregiving procedures.
Education
High School Diploma -
Hutchinson High School
Hutchinson, MN05.2017
Skills
- Office administration & scheduling
- Staff supervision & team leadership
- Patient-focused customer service
- Financial management & billing
- Confidentiality & compliance with regulations
- Multitasking in fast-paced environments
- Problem-solving & conflict resolution
- Proficient in Microsoft Office & practice management software
Timeline
Receptionist
Animal Medical Center On Crow River
06.2021 - Current
Assistant Manager
Papa Murphy’s
10.2019 - 06.2021
Shift Leader in Training
Caribou
10.2017 - 05.2019
Caregiver
Cedar Crest
02.2017 - 05.2018
High School Diploma -
Hutchinson High School
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