Adetutu Adebowale
Blaine
Summary
Results-driven EDI/Technical Support Analyst with 5 years of experience in EDI transactions, troubleshooting, and optimizing data exchanges. Proficient in ANSI X12, XML, and EDIFACT protocols with a proven ability to implement and maintain seamless EDI integrations. Adept at collaborating with cross-functional teams to enhance workflow efficiencies, resolve technical issues, and ensure compliance with industry standards. Passionate about leveraging technology to streamline processes and improve customer satisfaction in the energy and utilities sector.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EDI Operation Specialist
SPS Commerce
04.2022 - Current
- Provide end-to-end support for EDI transactions, ensuring accurate data exchange between customers and vendors.
- Diagnose and resolve technical issues with EDI documents (850s, 810s, 855s, etc.), minimizing disruptions in operations.
- Collaborate with clients and internal teams to implement and maintain cloud-based EDI solutions.
- Conducting analysis and review of EDI guides, functional specifications, and design documents to identify incremental regulatory changes and address evolving business requirements.
- Monitor and troubleshoot data transmission errors, implementing corrective actions as necessary.
- Train internal and external stakeholders on EDI best practices, enhancing system adoption and efficiency.
Inside Sales Representative
Perforce Software, Google
07.2021 - 03.2022
- Demonstrated agility and collaboration by acting as a ex resource as necessary across multiple contacts channels
- Logging and tracking customer interactions using the designated customer resource manager(CRM)
- Collaborated with sales operations, sales support and nance departments to prioritize clientele outreach
- Developed and maintained relationships with members and potential members
- Developed and implemented creative strategies to increase membership renewals
- Managed existing customer accounts, identified new business opportunities, and provided excellent customer service
- Maintained accurate sales records and provided regular reports to management
Customer Success Manager
Wells Fargo
08.2020 - 07.2021
- Handled escalated customer complaints, providing solutions for financial account management and transactions.
- Worked closely with technical teams to improve processes for handling customer service cases.
- Provided insights into customer pain points, influencing strategic decision-making for service enhancements.
Customer Success Analyst
RBC WEALTH MANAGEMENT
10.2019 - 07.2020
- Managed financial data processing, including ACH transfers, securities transactions, and IRA accounts.
- Provided technical assistance and workflow optimization for account management systems.
Intake Support Analyst
RBC Consulting
03.2019 - 09.2019
- Developed and implemented successful sales strategies to increase revenue and pro tability
- Oversaw escalated complaints process for a nancial organization, ensuring that customer service issues were resolved in a timely and satisfactory manner
- Developed and maintained processes related to customer service complaints and feedback, and implemented changes to improve customer service
- Handled client escalations requiring problem solving, nancial advice, nance reporting, time reporting, account maintenance and nding alternate solutions and resolutions for clients
- Collaborated with other departments to ensure that customer service complaints were addressed quickly and effectively
- Provided customer support to over 500+ clients, responding to inquiries and resolving customer issues in a timely manner
- Facilitated the transfer of funds and securities, completed trades in clients accounts and processed checks, wires and ACH's in a timely manner
- Validates TRUST and IRA Accounts and provided online and telephone support to client in tracking their daily investments
- Responsible for day- to-day account management and the process of work ow by asissting clients in creating online account access
- Provided exceptional customer service to all customers, including handling inquiries, resolving complaints and providing product information
- Maintained a high level of customer satisfaction, by following up with customers and addressing their concerns
- Monitored customer feedback and provided feedback to management for process improvements
- Entered customer information into databases for tracking and reporting purposes
- Worked closely with other departments to ensure customer satisfaction
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO09-2019
Skills
- Workforce planning
- Incident management
- Scheduling coordination
- Operational efficiency
- Proficiency in Excel, Word & Outlook
- Proficiency in Tools including Salesforce, NetSuite, Jira and PowerBI Problem solving and Troubleshooting skills
Certification
Business Analysis Fundamentals
Alison | November 2023 alison.com/user/pdf/5580/1 ALISON is an Irish online education platform for higher education that provides certificate courses and accredited diploma courses
Timeline
EDI Operation Specialist
SPS Commerce
04.2022 - Current
Inside Sales Representative
Perforce Software, Google
07.2021 - 03.2022
Customer Success Manager
Wells Fargo
08.2020 - 07.2021
Customer Success Analyst
RBC WEALTH MANAGEMENT
10.2019 - 07.2020
Intake Support Analyst
RBC Consulting
03.2019 - 09.2019
Bachelor of Science - Business Administration And Management
Colorado Technical University
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