Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Adrian Hurtado

Rochester

Summary

Dynamic Used Car Manager at Rochester Mazda/RMC with a proven track record in maximizing profit margins through innovative sales strategies and exceptional customer relationship management. Expert in pricing strategy and team leadership, driving a significant increase in used car sales while fostering a culture of collaboration and continuous improvement.

Overview

2027
2027
years of professional experience

Work History

Used Car Manager

Rochester Mazda/RMC
Rochester, MN
01.2017 - Current
  • Managed inventory of used vehicles, ensuring optimal stock levels and variety to meet customer demand.
  • Conducted thorough inspections of trade-ins, assessing vehicle condition and value for pricing strategies.
  • Developed relationships with wholesale buyers to facilitate efficient vehicle sales and maximize profit margins.
  • Implemented targeted marketing strategies for used car promotions, increasing visibility and customer engagement.
  • Analyzed market trends to adjust pricing strategies, enhancing competitiveness in the local automotive market.
  • Oversaw all aspects of vehicle reconditioning processes, ensuring quality standards were consistently met before sale.
  • Led team meetings focused on operational improvements, fostering a culture of collaboration and continuous enhancement.
  • Created a customer-centric culture within the dealership by emphasizing exceptional service throughout every interaction with clients.
  • Managed inventory effectively to ensure optimal turnover rates and proper mix of vehicle types.
  • Conducted end-of-month profit reporting for all used vehicle sales.
  • Collaborated with service department to ensure thorough inspections and repairs on vehicles prior to sale.
  • Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
  • Optimized pricing strategies based on market trends, maximizing profit margins while remaining competitive in the industry.
  • Developed strong relationships with customers, resulting in increased repeat business and customer satisfaction.
  • Maintained open lines of communication with upper management, providing regular updates on department performance and discussing areas for improvement or growth opportunities.
  • Analyzed market data to identify opportunities for growth and expansion into new markets or product lines.
  • Oversaw a team of sales professionals, providing coaching and guidance to enhance performance and achieve sales targets.
  • Introduced innovative sales techniques that resulted in higher closing ratios for the sales team.
  • Implemented efficient processes for used car appraisals, streamlining operations and improving turnaround times.
  • Increased used car sales by implementing effective marketing strategies and promotional campaigns.
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.

Sales Associater

Pepsico
Winter Haven, FL
2013 - 01.2017
  • Assisted customers by providing product information and recommendations.
  • Managed inventory levels to ensure product availability and minimize waste.
  • Operated point-of-sale systems efficiently for accurate transactions.
  • Collaborated with team members to maintain store organization and cleanliness.
  • Implemented promotional displays to increase product visibility and drive sales.
  • Developed strong customer relationships to enhance repeat business opportunities.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

General Manager

Delta Air Lines, Inc
Orlando
08.2008 - 04.2013

Managed operations across five airports in Florida, ensuring compliance with safety regulations.

Skills

  • Customer service
  • Sales team leadership
  • Customer relationship management
  • Employee training
  • Employee performance assessment
  • Sales strategy
  • Staff management
  • Sales training
  • Employee performance evaluation
  • Pricing strategy
  • Sales team development
  • Sales coaching
  • Appraisals
  • Client loyalty and satisfaction
  • Profit maximization
  • Car reconditioning
  • Federal, state, local compliance
  • Inventory databases
  • Financing
  • Financial approvals
  • Used car market expertise
  • Trade appraisal
  • Vehicle appraisal
  • Auto inventory monitoring
  • Car sales
  • Warranties and add-on sales
  • Customer relationship building
  • Customer tracking
  • Vehicle acquisition
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Team motivation
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Detail-oriented
  • Relationship building
  • Goal setting and achievement
  • Team building
  • Task prioritization
  • Sales targeting
  • Sales operations
  • Rapport and relationship building
  • Business development and planning
  • Self motivation
  • Product knowledge
  • Sales processes
  • Analytical thinking
  • Sales process
  • Goal setting
  • Professionalism
  • Customer complaint resolution

Languages

Spanish
Native or Bilingual

Timeline

Used Car Manager

Rochester Mazda/RMC
01.2017 - Current

General Manager

Delta Air Lines, Inc
08.2008 - 04.2013

Sales Associater

Pepsico
2013 - 01.2017
Adrian Hurtado