Adriana Padron
Boden
Saint Paul
1
Language
16
years of professional experience
Patient care professional supporting 8+ patient transports per month and 15+ care tasks per shift, medication assistance, meal preparation, and close observation for clients in home and community settings. Brings the patient-facing communication, patience, and documentation discipline that Patient Care Technician work requires while adapting to changing care needs. Builds reliable routines across group homes and day service programs and keeps families informed with clear updates.
Work History
Home Health Care Aide
7 Years 2 Months- Prepare [number] meals daily to meet client needs while maintaining a reliable home care routine.
- Support 1-4 clients weekly as a companion, using patience and active listening to build trust and comfort.
- Transport clients to appointments, errands, and activities, providing dependable support throughout the day.
- Monitor medication needs and follow care routines carefully to support client safety and consistency.
- Adapt care across group homes and day service programs, maintaining professionalism in different settings.
Care Assistant
4 Months- Assist clients with bathing, dressing, grooming, and other personal care tasks while preserving dignity.
- Prepare meals and snacks according to client needs, preferences, and any provided care instructions.
- Monitor client comfort, appetite, and routine changes, reporting concerns to the appropriate care contact.
- Maintain clean living areas, tidy bedding, and organized personal spaces to support a safe home environment.
- Follow medication reminders and care instructions carefully to support consistent daily routines.
- Use clear, calm communication when responding to questions from clients, families, and care staff.
- Support mobility and transfers using safe handling practices and attention to client comfort.
- Document observations, completed tasks, and follow-up needs clearly for continuity of care.
- Build trusting relationships with clients through patience, reliability, and respectful daily support.
- Adapt daily care routines to changing client needs while maintaining consistent service quality.
- Help with laundry, light household tasks, and basic organization to reduce day-to-day strain on clients.
- Recognize changes in mood, behavior, or physical condition and escalate concerns promptly.
- Provide courteous support to families and visitors while maintaining privacy and professionalism.
- Follow care plans consistently and communicate any changes in client needs to the care team.
Home Health Caregiver
2 Years- Provided personal care support with bathing, grooming, and dressing in a calm, respectful manner.
- Prepared meals according to client routines and assisted with feeding when needed.
- Maintained a clean home environment by completing light housekeeping, laundry, and basic tidying tasks.
- Monitored client comfort and reported changes in condition to the care team promptly.
- Assisted with medication reminders and followed daily care instructions carefully.
- Built supportive relationships with clients through consistent, respectful communication and dependable visits.
- Followed safety practices while assisting clients with transfers, mobility, and daily movement.
- Coordinated daily schedules and visit details to support consistent home care routines.
- Responded to client questions with patience and clear communication during home visits.
- Observed client needs closely and adjusted support within the scope of the care plan.
- Managed household organization tasks to help clients remain comfortable and settled at home.
- Communicated respectfully with families and coworkers to support smooth day-to-day care delivery.
- Assisted with errands and other routine client needs as part of dependable in-home support.
- Kept supplies organized and restocked to support steady daily caregiving operations.
Lead
6 Months- Led [number] instructional rounds weekly to identify effective practices for increasing student engagement and share findings with staff.
- Managed staff assignments and daily duty distribution to keep coverage organized and operations running smoothly.
- Coordinated communication across team members with respect, honesty, and clear direction to support consistent collaboration.
- Applied strong organization, logistics, and delegation skills to support supervisors and recognize team contributions.
Reviewer
10 Months- Resolved Numerous document review questions weekly as the first line of escalation for complex cases.
- Reviewed complex financial documents against client-specific checklists to improve accuracy and consistency.
- Coordinated staffing support for review projects to meet project needs and maintain workflow coverage.
- Clarified document questions for project teams and helped move escalated cases toward resolution.
Cutomer Service Representative
1 Year 6 Months- Recorded [number] customer cases weekly in the call center database with clear, organized documentation.
- Handled 40 inbound calls daily while following call scripts and keeping service consistent.
- Resolved customer questions by clarifying needs, researching issues, and providing practical solutions.
- Built sustainable customer relationships that supported repeat business and stronger service experiences.
- Followed call center scripts to manage inbound and outbound conversations professionally.
Front Desk Receptionist
4 Months- Provided room directions and on-site information to help guests navigate amenities and services.
- Prepared invoices and billed guests accurately for stays and additional services used.
- Communicated with guests to understand individual needs and deliver attentive front desk service.
Education
High school diploma - Basics
Skills
Successful at building relationships with customers to increase likelihood of repeat business.
Proven history of excellent customer service and conflict resolution skills.
Responds to customers’ questions.
Greet visitors
answer phones
and direct inquiries to the appropriate staff member.
Dedicated
client-focused secretarial professional with deep knowledge of office management procedures. Excellent customer service
with strong attention paid to detail
organization
and presentation skills.
Call Center
Customer Service
Bilingual
Customer Care
Customer Support
Supervising Experience
Management
Leadership
Team Management
Home Care
Meal Preparation
Laundry
Food Preparation
Caregiving
Medication Administration
Progress documentation
Patient care
First aid and safety
Languages
Spanish - Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Care Assistant
Boden
06.2026 - CurrentRead More
Home Health Caregiver
Harmony Home Health LLC
04.2024 - 04.2026Read More
Home Health Care Aide
Happy Life HCS
08.2019 - CurrentRead More
Lead
COMPREHENSIVE HEALTH SERVICE
06.2019 - 12.2019Read More
Reviewer
MAXIMUS
02.2019 - 12.2019Read More
Cutomer Service Representative
Teleperformance
02.2016 - 08.2017Read More
Front Desk Receptionist
Comfort Suites
05.2011 - 09.2011Read More
South Texas leadership center
High school diploma from Basics
Read More