Kenneth Dillard
Eden Prairie
Summary
Accomplished operations and customer service professional with over 15 years of experience in logistics, retail, and warehouse environments. Skilled in supervising teams, enhancing workflows, and fostering strong relationships with customers and colleagues. Founder of a youth basketball organization, specializing in team management and event coordination. Seeking a leadership role in healthcare operations, customer success, or administration.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Associate
Foot Locker
- Current
- Assisted shoppers with product inquiries, purchases, and returns, contributing to overall customer satisfaction.
- Resolve customer issues efficiently and professionally, ensuring a positive shopping experience.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Processed transactions accurately while maintaining a clean, organized sales floor to enhance shopping experience.
Customer Service Associate
Foot Locker
Bloomington, MN
04.2026 - Current
- Delivered exceptional customer service by assisting customers in selecting products that best fit their needs, enhancing overall customer satisfaction.
- Processed sales, returns, and exchanges accurately, ensuring compliance with high service standards and fostering customer trust.
- Work collaboratively with team members to achieve daily sales and customer satisfaction goals.
- Maintain merchandise presentation and store organization.
- Supported inventory replenishment and stockroom operations to maintain organized merchandise presentation, contributing to a streamlined shopping experience.
Shift Supervisor
SBS Transportation
01.2022 - 01.2024
- Supervised daily warehouse and logistics operations, enhancing workflow and optimizing resource use.
- Resolved issues during shifts, adapted plans, and ensured timely outcomes for operational challenges.
- Coordinated movement of goods in and out of warehouses and transport vehicles, ensuring accurate and timely deliveries.
- Enforced company policies, DOT regulations, and safety standards.
Lead Custodian
R&R Experts LLC
01.2019 - 01.2022
- Adhered to all OSHA and safety regulations.
- Managed mixed cleaning chemicals and operated cleaning equipment to ensure thorough and effective cleaning.
- Conducted maintenance and repairs on cleaning equipment to maintain optimal performance and reliability.
- Navigated various weather conditions while adapting to route requirements to ensure timely completion of cleaning tasks.
Forklift Operator
SanMar
01.2018 - 01.2020
- Operated forklift and material handling equipment to ensure safe and efficient movement of goods.
- Conducted pre-operation inspections to verify equipment safety and functionality, maintaining operational standards.
- Adhered to all safety rules, regulations, and procedures.
- Executed additional assigned duties to support overall warehouse operations.
Production Worker
Faribault Foods
01.2015 - 01.2018
- Executed Good Manufacturing Practices and company procedures to ensure compliance and product quality.
- Complied with all safety rules, regulations, and procedures to maintain a safe working environment.
- Delivered collected mail along route to maintain timely communication and service.
Education
High School Diploma -
Shakopee High School
Shakopee, MN06-2009
Skills
- Customer Service Excellence
- Conflict Resolution
- Problem Solving
- Communication
- Relationship Building
- Time Management
- Scheduling & Organization
- Workflow Coordination
- Operations Management
- Inventory Management
- Shipping & Receiving
- Process Improvement
- OSHA & DOT Compliance
- Microsoft Office
- Staff Training & Development
- Team Leadership
Accomplishments
- Forklift Certified
Certification
Forklift Certified
KEY STRENGTHS
- Team Leadership: Proven ability to lead, mentor, and motivate teams to achieve operational goals.
- Logistics Expertise: Skilled in inventory management, shipping & receiving, and workflow optimization.
- Safety Focused: Committed to maintaining OSHA, DOT, and company safety standards.
- Communication: Excellent verbal, written, and interpersonal communication skills.
Leadership
Founder & Head Coach
Southwest Wolves AAU Basketball
- Founded and continue to lead a competitive youth basketball program.
- Coordinate player registration, team scheduling, and tournament participation.
- Communicate with athletes, parents, volunteers, and community partners.
- Organize fundraising initiatives and sponsorship opportunities.
- Mentor youth athletes while promoting teamwork, discipline, and leadership.
- Manage day-to-day program operations and long-term planning.
Timeline
Customer Service Associate
Foot Locker
04.2026 - Current
Shift Supervisor
SBS Transportation
01.2022 - 01.2024
Lead Custodian
R&R Experts LLC
01.2019 - 01.2022
Forklift Operator
SanMar
01.2018 - 01.2020
Production Worker
Faribault Foods
01.2015 - 01.2018
Customer Service Associate
Foot Locker
- Current
High School Diploma -
Shakopee High School