Afton Kleineck

Cuyuna Regional Medical Center

09.2019 - 11.2024

Resolved any discrepancies found during registration process in a timely manner
Processed insurance verifications, authorizations, and pre-certification
Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice
Adhered to all safety protocols when handling confidential medical records
Demonstrated strong organizational skills by managing multiple tasks simultaneously
Participated in ongoing training to enhance own job skills and knowledge
Identified ways to improve efficiency in operations and implemented process changes
Utilized advanced computer skills to navigate multiple electronic health record systems with accuracy and efficiency
Streamlined front-desk operations for improved patient flow and reduced wait times.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Summary