Ahjalah Scott

I started as a team member from November 2017 to January 2019.

Customer safety is up in the arena.

Achieved success in selling jump time and memberships.

The party is hosting to ensure a great customer experience.

Promoted to Shift Manager from January 2019 to February 2021.

- Managing the shift, which includes managing the team on duty.

- Handling customer complaints.

- Cash Control

- Opening and Closing of the park

Promoted to AGM from February 2021 to the present.

- Managing the team on a larger scale.

- Ensuring the park is meeting all KPIs.

- Ensuring company's processes are being adhered

- Assisting the GM in running the business to ensure profitability.

• Oversaw daily operations, ensuring efficiency and compliance with company standards.
• Analyzed sales data to identify trends and opportunities for growth.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Developed and implemented effective strategies to maximize sales and profits.

• Managed household errands and other essential duties.
• Assisted with customer requests and answered questions to improve satisfaction.
• Assisted customers in locating books.
• Handled checkout operations for guests purchasing books.

• Filled faxed, mobile and online orders accurately, efficiently, and on-time.
• Assisted other servers in setting up catering trays for large parties or events.
• Followed established safety guidelines while handling hot plates or dishes.
• Placed customer orders with kitchen staff in a timely manner to ensure prompt delivery.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Greeted customers in a friendly manner and provided menus.
• Inspected food presentation prior to bagging to ensure it met quality standards.
• Educated customers about loyalty programs and promotions to enhance sales.
• Maintained a clean and organized take-out counter to ensure a pleasant customer experience.
• Handled multiple phone lines to take orders, providing menu recommendations as needed.
• Maintained safe food handling practices to prevent germ spread.

• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Directed recruitment, hiring, and training of new staff members.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Assisting team in meal preparation for guests.
• Prepared cakes each day for customer sales.

• Produced high-quality ice cream.
• Developed innovative cake recipes and ice cream flavors.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.