AHMED HARON
Rochester
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proficient Branch Operations Associate Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in coaching .
Overview
10
10
years of professional experience
Work History
Branch Operations Associate Manager
Wells Fargo & Company
10.2022 - Current
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Streamlined processes for increased efficiency and cost savings within the department.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and offer available solutions.
- Developed customer loyalty programs to increase customer satisfaction.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Personal Banker
Well Fargo Bank
05.2021 - 10.2022
- Promoted financial products by maintaining excellent service offering knowledge.
- Continually boosted branch production and revenue by 10% by consistently meeting all monthly and quarterly sales goals.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Bank Teller
Wells Fargo
07.2019 - 04.2021
- Assisted customers introducing them to bankers for setting up or closing accounts
- Inform customers of self-service digital options and demonstrate them to customers, schedule appointments with bankers
- Managed over 50 customer operations per day
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Cashier/Customer Service Representative
JCPenney
08.2017 - 12.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Managed over 100 customer request per day
- Counted cash in register drawer at beginning and end of shift.
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Helped customers locate desired merchandise and promoted other options by using strong interpersonal and up selling abilities.
- Worked closely with supervisors to solve problems and handle customer complaints.
Clerical Worker
International International Spices And Grocery
01.2015 - 08.2017
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Implemented receipt processing for merchants and computer software accounts.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
- Closely monitored front desk visitors to maintain secure and clean environment.
Accounting Administrative Assistant
Khartoum State Locality- Sudan
11.2013 - 05.2014
- Produced highly accurate internal and external office collateral, communications and forms such as letters and memorandums.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record financial data.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations.
Education
Bachelor of Science - Accountant
Winona State University
Winona, MN05.2025
Associate of Science - Accounting And Business Management
Rochester Community & Technical College
Rochester, MN05.2020
No Degree - English As A Second Language
The Hawthorne Education Center
Rochester, MN01.2015
Bachelor of Science - Financial Accounting
Omdurman Ahlia University
Khartoum, Sudan01.2014
GED - Communication
Alorouba Boys Private
Khartoum, Sudan01.2010
Skills
- Department Oversight
- Multilingual (English and Arabic)
- Staff Training and Development
- Employee Scheduling
- Recruiting and interviewing
- Detail-oriented and problem solver
- Customer assistance & Friendly demeanor
- Helping to resolve customer concerns
- Adaptability and Flexibility
- Operations Management
- 5 year of experience interacting with people, demonstrated through work
Timeline
Branch Operations Associate Manager
Wells Fargo & Company
10.2022 - Current
Personal Banker
Well Fargo Bank
05.2021 - 10.2022
Bank Teller
Wells Fargo
07.2019 - 04.2021
Cashier/Customer Service Representative
JCPenney
08.2017 - 12.2020
Clerical Worker
International International Spices And Grocery
01.2015 - 08.2017
Accounting Administrative Assistant
Khartoum State Locality- Sudan
11.2013 - 05.2014
Bachelor of Science - Accountant
Winona State University
Associate of Science - Accounting And Business Management
Rochester Community & Technical College
No Degree - English As A Second Language
The Hawthorne Education Center
Bachelor of Science - Financial Accounting
Omdurman Ahlia University
GED - Communication
Alorouba Boys Private
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