Aigyerim Ruslan
Ulaanbaatar
Summary
Digital product and transformation leader with over 11 years of experience in banking and edtech sectors. Expertise in digital banking innovation, product lifecycle management, and customer-centric growth strategies. Recognized by the Bank of Mongolia for significant contributions to digital product development. Proven ability to lead cross-functional teams and leverage data analytics to enhance product performance and user engagement.
Overview
2026
2026
years of professional experience
8
8
Certifications
Work History
Director of the Digital Transformation Division
Arig Bank
Ulaanbaatar
03.2021 - Current
- Spearheaded launch of mobile banking platforms, achieving 620% growth in channel income within one year.
- Directed digital transformation strategy, reducing operational costs by 30% through process automation.
- Led development and implementation of innovative digital banking solutions, increasing online transaction volume by 40%.
- Utilized data analytics and customer insights to enhance digital products and improve service delivery.
- Managed cross-functional teams in marketing, sales, product development, and content for cohesive execution.
- Implemented a Corporate Business Credit/Debit Card solution in partnership with Nomin Tav Trade LLC, targeting supplier organizations and improving B2B payment efficiency.
- Implemented a CRM system to support cross-selling, customer segmentation, and relationship management across business units.
- Led internal process automation initiatives by implementing an ERP system and launching the “Arig Employee” mobile application for employee self-service and operational efficiency.
- Optimized Contact Center operations by integrating the CallPro call recording system with the CRM, enabling call tracking, automation, and improved customer service workflows.
- Initiated and actively managing a Digital Banking Platform project, including online banking services for retail and corporate customers.
- Participating in the implementation of an RTP (Real-Time Payments) system, supporting instant payment processing and digital payment modernization.
- Launched a co-branded payment card for Nomin Bonus cardholders, expanding loyalty and partnership-based card products.
- Implemented AI-powered service solutions in collaboration with Chimege Systems, focusing on intelligent automation and digital customer experience.
Senior Manager - Digital Banking Division
Trade and Development Bank of Mongolia (TDB)
Ulaanbaatar
08.2020 - 11.2021
- Identified market trends and emerging technologies to innovate banking services
- Developed strategic partnerships with fintech companies to integrate cutting-edge technologies and enhance service offerings
- Managed key digital platforms: Most Money, SMS Banking, and TDBOnline
- Launched new features that significantly enhanced user experience and operational efficiency
- Honored by the Bank of Mongolia for impactful digital service development
Manager - Digital Banking
Trade and Development Bank of Mongolia (TDB)
Ulaanbaatar
11.2018 - 08.2020
- Coordinated with departments to facilitate project completion and support initiatives.
- Identified market trends and emerging technologies to innovate banking services
- Managed key digital platforms: Most Money, SMS Banking, and TDBOnline.
- Launched new features that significantly enhanced user experience and operational efficiency
Banking Officer
Trade and Development Bank of Mongolia (TDB)
Ulaanbaatar
04.2014 - 11.2018
- Provided training and guidance to junior staff on banking procedures and customer service excellence
- Processed tender and non-cash transactions in compliance with regulations
- Assisted with policy processing and customer service operations
- Supported daily administrative tasks to ensure smooth office operations
- Assisted in scheduling appointments and managing calendars
Acting Head of Digital Banking Department
Arig Bank
Ulaanbaatar
2021 - 2022
- Lead and manage the digital banking strategy, roadmap, and day-to-day operations
- Oversee the development and enhancement of online and mobile banking channels
- Plan, execute, and monitor digital transformation and IT-related projects
- Coordinate cross-functional collaboration with IT, Operations, Risk, Compliance, and Marketing teams
- Ensure high standards of customer experience (UX/UI), system stability, and information security
- Track digital banking performance through KPIs, financial indicators, and management reporting
- Manage team performance, resource allocation, and operational governance
Team Lead - Product, Marketing & Sales
TomYo EdTech
Ulaanbaatar
11.2021
- Oversaw strategic roadmap for TomYo World and TomYo Yesh platforms
- Improved user acquisition and engagement through data-driven marketing campaigns
- Supervised agile product sprints and MVP launches aligned with learner feedback
- Spearheaded new digital product development and market adaptation efforts
Education
MBA - Entrepreneurship & Innovation
University of Finance And Economics
MongoliaB.A. - Business Administration
University of Humanities
MongoliaB.A. - Business Administration
Rostov State University
Rostov, RussiaHigh School Diploma -
Secondary School
Skills
- Digital transformation
- Project management
- CRM implementation
- Process automation
- Customer relationship management
- Team leadership
- Effective communication
- Problem solving
- Customer experience design
- Time management
- Multitasking and organization
- Innovation management
Certification
UXA202108012, UX Academy - UX design, basic skills, 2021
Hobbies and Interests
- Travel
- Volunteering for children
- Interior design
- Animal welfare
- Planting and gardening
- Gym
Languages
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Turkish
Intermediate (B1)
B1
Timeline
Team Lead - Product, Marketing & Sales
TomYo EdTech
11.2021
Director of the Digital Transformation Division
Arig Bank
03.2021 - Current
Senior Manager - Digital Banking Division
Trade and Development Bank of Mongolia (TDB)
08.2020 - 11.2021
Manager - Digital Banking
Trade and Development Bank of Mongolia (TDB)
11.2018 - 08.2020
Banking Officer
Trade and Development Bank of Mongolia (TDB)
04.2014 - 11.2018
Acting Head of Digital Banking Department
Arig Bank
2021 - 2022
MBA - Entrepreneurship & Innovation
University of Finance And Economics
B.A. - Business Administration
University of Humanities
B.A. - Business Administration
Rostov State University
High School Diploma -
Secondary School