ALAA MATROUD
Rochester
Summary
Detail-oriented healthcare support professional with expertise in maintaining organized, sterile environments. Effectively manages multiple responsibilities while upholding high standards of care. Adaptable and dependable in dynamic settings, thriving under pressure. Ready to apply these skills in a Sterile Processing Technician role.
Overview
9
9
years of professional experience
Work History
Waitress / Server
Morrison Healthcare (Compass Group USA)
Rochester
01.2026 - Current
- Maintained sanitary and organized dining areas through continuous setup, cleaning, and resetting of service surfaces and tools, ensuring a welcoming environment for residents.
- Demonstrate knowledge of specialized diets (including low-sodium, diabetic-friendly, and allergen-sensitive meals) to support resident safety and dietary compliance.
- Collaborated with kitchen and healthcare staff to coordinate safe and precise service delivery, enhancing overall resident satisfaction.
- Functioned effectively in fast-paced healthcare environment while maintaining calm and attention to detail, ensuring consistent service quality under pressure.
- Demonstrate reliability by working varied shifts, including weekends and holidays, while adapting to changing schedules.
- Maintain strict confidentiality and professionalism consistent with HIPAA standards when handling sensitive resident information.
- Charter House, Mayo Clinic
Paraeducator (ESP)
Rochester Public Schools
Rochester
09.2023 - Current
- Provided academic and linguistic support to English Language Learners, aiding newly arrived students in adapting to U.S. school systems and enhancing their learning experience.
- Facilitate clear, professional communication between educators, students, and families while applying cultural awareness and discretion.
- Reinforced student hygiene habits by teaching proper handwashing, covering coughs and sneezes, and following health guidelines, promoting overall student health.
- Follow school cleanliness and safety procedures consistently to support infection prevention and promote student health.
- Maintain a clean, organized classroom environment by regularly sanitizing desks, materials, and shared learning spaces.
- Utilize specialized cleaning equipment to thoroughly sanitize tables used by students with allergies, maintaining strict safety standards.
- Supported dining hall operations by cleaning and sanitizing tables between lunch periods to ensure safe dining environments for students.
Arabic Interpreter
Intercultural Mutual Assistance Association (IMAA)
Rochester
06.2019 - Current
- Provided consecutive interpretation in clinical, legal, educational, and government settings, ensuring professional accuracy and impartiality to facilitate effective communication.
- Translated written materials, legal documents, and official correspondence, preserving original tone and intent to support clear understanding among diverse stakeholders.
- Comply with HIPAA requirements and legal privacy standards at all times in healthcare environments.
Child Development Worker
Quality Kids Care Center
Rochester
01.2020 - 12.2023
- Monitored children's activities, documented observations, and communicated developmental needs to families to support growth.
- Supported children's education through academic assistance, engaging lesson activities, and structured daily routines to enhance learning.
- Guided children in essential hygiene practices, including effective handwashing and proper cough/sneeze etiquette, to reduce illness and promote healthy habits.
- Followed strict health protocols to clean and disinfect high-touch surfaces used by both children and staff.
- Regularly disinfected toys, furniture, floors, and shared materials throughout the day and during closing procedures to maintain a safe environment.
Personal Care Assistant (PCA)
Circle of Life – Home Care Assistance
05.2023 - 09.2023
- Assisted clients with daily living activities including bathing, dressing, grooming, and personal hygiene.
- Followed individualized care plans carefully and consistently while respecting client dignity, privacy, and independence.
- Monitored and reported changes in clients' physical and emotional condition to supervisors and healthcare staff.
- Accurately documented daily activities and care provided to ensure continuity of care and compliance with care plans.
- Maintained sanitary living conditions by cleaning and disinfecting bathrooms, kitchens, living spaces, and high-touch surfaces in accordance with care plans and safety protocols.
- Utilized appropriate cleaning products and sanitation procedures instructed by healthcare staff and supervisors.
Client Services & Administrative Coordinator
Sun Home Health Care, Inc.
Rochester
11.2017 - 08.2018
- Coordinated complex daily scheduling operations in home healthcare, ensuring seamless service delivery for multiple clients and staff.
- Maintained accurate documentation, records, and reports in compliance with organizational and regulatory requirements.
- Handled sensitive client information with strict adherence to HIPAA confidentiality standards.
- Facilitated accurate and timely information flow as communication liaison among clients, caregivers, and external agencies.
- Leveraged digital systems, including scheduling software and electronic records, to enhance operational support.
Education
Health Science Program -
University of Minnesota Rochester
Rochester, MNSkills
- Customer service
- Order accuracy
- Menu knowledge
- Food safety
- Procedural compliance
- PPE usage
- Attention to detail
- Time management
- Team collaboration
- Bilingual: English and Arabic
- Customer service
Languages
- English
- Arabic, Native proficiency (Iraqi dialect); fluent in Modern Standard Arabic (MSA); strong comprehension of Levantine and Gulf dialects.
- English, Fluent
Volunteer And Community Engagement
- Pre-Med Insight Program — Undergraduate Mentee, 01/01/14, 12/31/15, Mayo Clinic Alix School of Medicine & University of Minnesota, Rochester, MN, Participated in a structured mentorship program with Mayo Clinic medical students and faculty focused on healthcare communication, ethics, and professionalism., Gained foundational exposure to medical terminology and cross-cultural healthcare communication.
- Community Interpreter & Cultural Support Volunteer, 01/01/13, Present, Minneapolis & Rochester, MN, Provide Arabic–English interpretation and translation for community members across healthcare, legal, school, and social service settings.
- Community Liaison Volunteer, 01/01/18, 12/31/19, Intercultural Mutual Assistance Association, Rochester, MN, Supported community outreach events including Walk Around the World, Back-to-School Rally, and Pearl Gala.
- Volunteer Teacher, 01/01/12, 12/31/13, Adult Education Center, Minneapolis, MN, Provided weekly tutoring and instructional support to adult English Language Learners and delivered Arabic–English interpretation during educational activities.
Timeline
Waitress / Server
Morrison Healthcare (Compass Group USA)
01.2026 - Current
Paraeducator (ESP)
Rochester Public Schools
09.2023 - Current
Personal Care Assistant (PCA)
Circle of Life – Home Care Assistance
05.2023 - 09.2023
Child Development Worker
Quality Kids Care Center
01.2020 - 12.2023
Arabic Interpreter
Intercultural Mutual Assistance Association (IMAA)
06.2019 - Current
Client Services & Administrative Coordinator
Sun Home Health Care, Inc.
11.2017 - 08.2018
Health Science Program -
University of Minnesota Rochester