Alan Pho
Burnsville
Summary
Results-driven Shift Manager with a proven track record in overseeing production and operating teams. Expertise in managing workflows and ensuring quality control led to significant increases in productivity and reduced downtime. Strong leadership abilities foster a collaborative environment, enhancing team performance through strategic planning and effective problem-solving. Core competencies include operational management, conflict resolution, and adaptability to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
Savage
09.2018 - Current
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Trained new employees on company policies, procedures, and job responsibilities.
- Inspected work areas regularly for cleanliness and organization standards.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Provided coaching and guidance to team members when necessary to improve performance.
- Worked effectively in team environments to make the workplace more productive.
Prep Cook
Buffalo Wild Wings
Savage
09.2018 - Current
- Maintained records of daily food usage in accordance with health regulations.
- Helped train and develop new talent.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Checked completed orders for correct quantity and quality.
- Trained new employees on proper techniques of preparing meals safely.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Burnsville High School
MN05-2017
Skills
- Team management
- Employee training
- Inventory management
- Conflict resolution
- Quality assurance
- Time management
- Customer service
- Problem solving
- Shift leadership
- Team building
- Team development
- Prioritization skills
Timeline
Shift Manager
Buffalo Wild Wings
09.2018 - Current
Prep Cook
Buffalo Wild Wings
09.2018 - Current
High School Diploma -
Burnsville High School
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