Alanberto Diaz
Rosemount
Summary
Professional installer with robust experience in equipment installation and maintenance, ensuring high-quality results and efficiency. Strong team collaborator, adaptable to changing needs, and reliable in all situations. Skilled in troubleshooting, technical adjustments, and customer service, with focus on safety and precision. Known for results-driven approach and effective problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Sales Representative
MetroPCS Authorized Dealer
06.2016 - 03.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Relationship Banker/ Manager
TCF Bank
03.2017 - 04.2019
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Analyzed customers' financial information to deliver personalized account guidance.
Spray Technician
Surface Renew
04.2019 - 04.2021
- Cleaned and prepared equipment necessary for projects.
- Maximized equipment longevity with regular maintenance, reducing downtime and repair costs.
- Delivered informative presentations during meetings to educate colleagues about latest advancements in spray technologies.
- Improved spray application techniques by attending industry conferences and workshops, resulting in enhanced work quality.
Garage Installer
Rapid Services
05.2021 - 09.2023
- Reliable installation and repair professional specializing in garage door systems
- Strong teamwork and organizational skills
- Adept at building loyal relationships with customers by providing exceptional work.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Phone Specialist
Wings Financial Credit Union
09.2023 - 09.2024
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Handled escalated calls calmly and professionally, resulting in satisfactory resolutions for both parties involved.
- Provided exceptional service, resulting in an increase in positive customer feedback.
- Improved team productivity by sharing knowledge and assisting colleagues with complex issues.
Garage Repair/installer
Diaz Premier Services
08.2024 - Current
- Laid out materials and system components to prepare for installation.
- Facilitated smoother installations, organizing tools and materials in advance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
Dakota County Technical College
Rosemount, MN01.2018
High school or equivalent -
Rosemount High school
Rosemount, MN01.2018
Skills
- Marketing strategy
- Communication
- Leadership and teamwork
- Professionalism
- Staff Management
- Sales Reporting
- Problem resolution
- Bilingual in English/Spanish
- Negotiation
- Decision making
- Financial services
- Money handling
- Equipment installation
- Product mixing
- Residential and commercial installations
- Cross-cultural communication
- Cash handling expertise
- Repairing damage
- Organizational skills
- Adaptability and flexibility
Languages
Spanish
Full Professional
Timeline
Garage Repair/installer
Diaz Premier Services
08.2024 - Current
Phone Specialist
Wings Financial Credit Union
09.2023 - 09.2024
Garage Installer
Rapid Services
05.2021 - 09.2023
Spray Technician
Surface Renew
04.2019 - 04.2021
Relationship Banker/ Manager
TCF Bank
03.2017 - 04.2019
Sales Representative
MetroPCS Authorized Dealer
06.2016 - 03.2017
High school or equivalent -
Rosemount High school
Dakota County Technical College
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