Alec Gonzales
Saint Cloud
Summary
Dynamic and self-motivated professional with a proven track record at Tesla, enhancing customer satisfaction through effective problem-solving and exceptional service. Skilled in team management and inventory control, I excel in fast-paced environments, demonstrating adaptability and a commitment to continuous improvement. Punctual and dependable, I consistently meet productivity targets while maintaining high standards.
Overview
4
4
years of professional experience
Work History
Crew Member Team Leader
Circle K/ Godfather
06.2023 - 12.2024
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
In Home Care
Deasha Sutton HHCSR
01.2023 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Associate
Tesla
06.2021 - 09.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Education
High School Diploma -
Cambridge High School
Fresno, CA06-2018
Skills
- Employee motivation
- Workload balancing
- Team management
- Heavy lifting
- Material loading and unloading
- Punctual and dependable
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Professionalism
- Continuous improvement
Timeline
Crew Member Team Leader
Circle K/ Godfather
06.2023 - 12.2024
In Home Care
Deasha Sutton HHCSR
01.2023 - 03.2023
Associate
Tesla
06.2021 - 09.2022
High School Diploma -
Cambridge High School
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