Alecia Paschal-Buckner
Anoka
Summary
Bridging the gap between operational efficiency and cybersecurity, I bring a unique mix of precision and problem-solving to every challenge. In order management, I excel at optimizing workflows, ensuring accuracy, and keeping processes seamless. On the cybersecurity side, I have hands-on experience with penetration testing, vulnerability assessments, and network security, using tools like Kali Linux, Nessus, and Metasploit. Whether securing systems or streamlining operations, I combine technical expertise with strategic thinking to drive efficiency and protection.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Order Management Specialist
Cummins
Shoreview
08.2023 - Current
- Processed orders and entered into Oracle (L2D) program for tracking, maintaining, monitoring and reporting
- Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
- Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
- Learned company products and services and communicated effectively with internal and external customers regarding actual and potential sales.
- Initiated and conducted ongoing conference calls with sales to confirm order management met or exceeded customer expectations.
- Informed customers of shipping dates and tracking and order information.
- Answered customers' questions about products, prices and availability.
- Complied with consolidation ship dates to facilitate on-time shipments.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Created packing slips and invoices for outgoing shipments with job-related software.
Order Management Specialist
Sleep Number Corporation
Minneapolis
04.2019 - 07.2023
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
- Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
- Processed orders and entered into Siebel/Oracle EBS program for tracking, maintaining, monitoring and reporting.
- Learned company products and services and communicated effectively with internal and external customers regarding actual and potential sales.
- Maintained product price lists and confirmed customer orders for accurate unit pricing.
- Monitored accounts receivables, assisted in collecting past-due invoices and reconciled payments with invoices.
- Prepared and distributed daily reports documenting open orders, sales, shipping and service activities.
- Processed orders and entered into Siebel program for tracking, maintaining, monitoring and reporting.
- Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
Financial Crimes Specialist
Wells Fargo
Plymouth
02.2017 - 01.2019
- Assisted with analysis and data gathering in support of risk assessment.
- Crafted marketing plans based upon extensive research and prospects targeting.
- Conducted extensive research and participated in local networking events to help determine programs that would be effective.
- Organized and maintained all files related to regulatory actions.
- Monitored regulatory change required by new and revised laws and regulations, communicating complex protocols and determining operational impacts.
- Produced and filed applications and related documentation for regulatory procedures.
- Managed regulatory change required by new and revised laws and regulations, communicating complex requirements and identifying operational impacts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
A.A.S - Cyber Operations And Warfare
Minneapolis Community And Technical College
Minneapolis, MN 01.2024 - 12.2025
Skills
- Data analysis
- Oracle software
- Technical communication
- Project management
- Order data entry
- Order management
- Customer communication
- Software proficiency
References
Upon Request
Timeline
A.A.S - Cyber Operations And Warfare
Minneapolis Community And Technical College
01.2024 - 12.2025
Order Management Specialist
Cummins
08.2023 - Current
Order Management Specialist
Sleep Number Corporation
04.2019 - 07.2023
Financial Crimes Specialist
Wells Fargo
02.2017 - 01.2019