Alekhya Jonnagaddala
Saint Cloud
Summary
IT professional with strong background in providing comprehensive technical support and innovative solutions. Known for effective collaboration and achieving desired results in dynamic environments. Reliable team player skilled in problem-solving and adapting to evolving technology needs.
Overview
5
5
years of professional experience
Work History
Instructional Designer
Saint Cloud State University
08.2023 - 07.2024
- Designed and developed engaging online and hybrid courses in D2L (Brightspace) ensuring accessibility and instructional quality.
- Created and edited audio/video learning materials using Adobe Premiere, Audition, and Captivate.
- Maintained detailed course documentation and version control for instructional content.
- Performed quality checks (QC) reviews to ensure accuracy, consistency, and ADA compliance.
- Collaborated with faculty and IT teams to troubleshoot LMS issues and enhance learner experience.
IT Support Engineer
Tech Mahindra Private Limited
12.2019 - 07.2022
- Installed, configured, and maintained Windows and Linux workstations, servers, and related peripherals for end users.
- Provided tier 1–3 technical support for hardware, software, and network issues both remotely and onsite.
- Supported Microsoft 365 and Exchange administration, resolving email and collaboration issues efficiently.
- Monitored and troubleshot network connectivity, VPN access, and firewall configurations to ensure continuous availability.
- Performed system updates, patching, and antivirus management to maintain compliance and security standards.
- Installed and configured network devices such as switches, routers, and wireless access points.
- Created and maintained technical documentation, network diagrams, and asset inventories using IT Glue and Visio.
- Assisted with server migrations, backup configuration, and disaster recovery planning to ensure data integrity.
- Utilized remote desktop tools (RDP, AnyDesk, TeamViewer) to resolve end-user issues quickly.
- Performed proactive system health checks and scheduled maintenance to minimize downtime.
- Collaborated with vendors and internal teams to implement infrastructure improvements and hardware refreshes.
- Ensured ticket management accuracy by documenting incidents, resolutions, and time entries in ITSM tools.
- Provided training and support to non-technical users to improve system understanding and efficiency.
- Assisted in setting up new employee workstations, joining domains, installing software, and configuring network drives.
Education
Master’s - Information Assurance
Saint Cloud State University
Saint Cloud, Minnesota07.2025
Bachelor’s - Electronics and Communication Engineering
KSSEM
06.2019
Skills
- Skilled in Windows and Linux administration
- Network protocols: TCP/IP, DHCP, DNS
- Hardware and software installation and configuration
- Office 365 administration
- AWS backup management
- Basic AWS and Azure deployment
- Basic automation and troubleshooting using scripting languages
- Technical documentation
Languages
English
Timeline
Instructional Designer
Saint Cloud State University
08.2023 - 07.2024
IT Support Engineer
Tech Mahindra Private Limited
12.2019 - 07.2022
Master’s - Information Assurance
Saint Cloud State University
Bachelor’s - Electronics and Communication Engineering
KSSEM