Dedicated professional with strong skills in customer service and employee training. Proven ability to resolve conflicts and maintain a safe work environment, contributing to enhanced team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cook/Shift Leader
Red Lodge Grill
Waverly
10.2025 - Current
Prepared and cooked menu items in a fast-paced kitchen.
Train in new hires
Assign jobs to employees such as stocking, portioning, and prepping
Maintaining a clean and safe work environment
Customer Service Representative
Cabela's
Rogers
04.2024 - 05.2025
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved customer complaints and provided effective solutions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted customers with inquiries and product information.
Educated customers about new products and services available.
Collaborated with team members to improve service efficiency.
Maintained accurate records of customer interactions and transactions.
Provided feedback to management on common customer issues.
Education
Associate of Applied Science - Fire Science And Administration
Lake Superior College
Duluth, MN
12-2010
Skills
Food safety
Sanitation procedures
Food safety procedures
Quality control
Cost control
Customer service
Team leadership
Team building
Time management
Adaptability to change
Conflict resolution
Employee training
Custom Section 3
Former Firefighter with 14 years of experience
Former Emergency Medical Technician with over 10 years experience in the field, ambulance, and Hospital Emergency Center.
Timeline
Cook/Shift Leader
Red Lodge Grill
10.2025 - Current
Customer Service Representative
Cabela's
04.2024 - 05.2025
Associate of Applied Science - Fire Science And Administration