Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexa Ibeth Méndez Velásquez

Woodbury

Summary

Dynamic customer service professional with experience at Aqua Hills Water, adept at problem-solving and fluent in Spanish. Proven track record of enhancing customer satisfaction through effective communication and timely resolution of inquiries. Skilled in managing high call volumes while maintaining professionalism and compliance with service standards.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Aqua Hills Water
07.2022 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Ensured compliance with service level standards for customer calls.
  • Investigated and resolved customer inquiries and complaints quickly.

Fast Food Worker

Burger King
06.2019 - 05.2022
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.

Education

Woodbury Hight School
Woodbury Mn
05.2019

Skills

  • Problem-solving skills
  • Appointment scheduling
  • Fluent in Spanish
  • Inbound phone calls
  • Communicating with clients
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

Aqua Hills Water
07.2022 - Current

Fast Food Worker

Burger King
06.2019 - 05.2022

Woodbury Hight School

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Alexa Ibeth Méndez Velásquez