Alexander Hayes
Winsted,Minnesota
Summary
Experienced with client relations and problem-solving, consistently improving client satisfaction. Utilizes effective communication and relationship management to address client needs. Track record of adaptability and teamwork in fast-paced environments.
Client relations professional with solid background in delivering high-quality service and resolving complex client issues. Possesses strong commitment to team collaboration and achieving results. Recognized for adaptability and reliability in dynamic environments, with expertise in relationship management and communication skills.
Overview
7
7
years of professional experience
Work History
Client Specialist
Bridgewater Bank
11.2024 - Current
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Acted as liaison between company''s technical staff and clients by translating complex product/service specifications into easily digestible formats.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Digital Team Lead
Wal-Mart
01.2021 - 11.2024
- Digital Leader overseeing 90+ associates at a time, Teaching, Training and Coordinating day to day operations
- Reviewing KPI reports, Maintaining Expectations, Setting achievable goals, Business Growth, Expansions/Project management, Scheduling, Hiring, Initiating Performance Reviews
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Project Leader
10-99 Stucco Demo Team
01.2018 - 01.2020
- Coordinating residential Job sites, Leading small teams of 5 or less, Hands on Laborer
- Established strong relationships with clients, fostering trust and open communication throughout the entire project lifecycle.
- Developed comprehensive project plans that outlined clear goals, timelines, and milestones for all stakeholders involved.
- Achieved project success by efficiently allocating resources and managing schedules.
Education
High School Diploma -
Westonka MWHS
Mound, MN06.2016
Skills
- Proficient in Problem Resolution
- Strategic Decision Maker
- Community Engagement Specialist
- Change Management
- Efficiency Optimization
- Innovative
- Data Analysis
- Computer Proficient
- Exceptional communication
- Performance tracking
- Teamwork and collaboration
- Customer service
Accomplishments
- Sales Increase, I raised sales just under %300 from 4.2M to 11.9M in under 2 years in online sales, by hiring over 60 new associates, and teaching and training to exceed company standards.
- Customer Service Award, 6 Months into Walmart I was awarded a Customer Service Award from my Market Team and DOL.
- Hosting Market Meeting, I was selected to be 1 of 2 of the Digital Team Leads alongside the Coaches in the market of 22 Team Leads to help my peers in a large group setting.
Timeline
Client Specialist
Bridgewater Bank
11.2024 - Current
Digital Team Lead
Wal-Mart
01.2021 - 11.2024
Project Leader
10-99 Stucco Demo Team
01.2018 - 01.2020
High School Diploma -
Westonka MWHS
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