Alexander Jensen
Saint Paul
Summary
Customer service professional prepared to excel in managing client accounts and ensuring exceptional service delivery. Background in fostering client relationships and resolving concerns with focus on results. Reliable and adaptable team player, skilled in communication and problem-solving, contributing to dynamic team environments and achieving targets.
Overview
7
7
years of professional experience
Work History
Customer Account Specialist
CH Robinson
02.2023 - Current
- Managed customer accounts to ensure timely and accurate processing of orders.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Implemented process improvements that streamlined account management operations.
- Coordinated logistics and transportation solutions to meet client needs effectively.
Business Development Representative
Center
01.2023 - 01.2024
- Facilitated discussions on business needs with senior finance leaders to uncover prospective customer solutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed business pipeline using cold and warm techniques.
- Secured new business opportunities through cold calling, networking, and marketing strategies targeting prospective database leads.
- Strategized and collaborating closely with top-producing Account Executives.
- Contributed to team objectives in a fast-paced environment.
- Conducted over 50 calls daily to prospective customers, driving engagement and interest.
Sales Associate
YMCA
03.2021 - 01.2023
- Led sales department at YMCA Eagan, overseeing team operations.
- Conducted tours and provided information to prospective members, enhancing engagement and interest.
- Achieved sales goals consistently, demonstrating resilience during the pandemic.
- Trained and mentored new sales representatives, fostering skill development and team integration.
- Providing tours and information to future members.
Distant Learning Coach
Self Employed
09.2020 - 03.2021
- Guided 3 children ages 8-12 in developing and executing effective distance learning plans during the pandemic.
- Kept children organized, taught problem-solving skills, and monitored completion of daily tasks.
- Assisted students with academic support to prepare for tests and exams by providing guidance, motivation, and encouragement.
Athletic Communications Intern
Minnesota State University, Mankato
03.2019 - 05.2020
- Managed office tasks including answering phones, filing, and updating msumavericks.com to ensure smooth daily operations.
- Assisted in providing content for social media platforms and conducting flip cam interviews
- Supported staff with blog article writing and publishing.
- Collaborated with staff on blog article writing and publishing to promote team initiatives and events.
Education
Bachelor of Science - Sport Management
Minnesota State University
MankatoSkills
- Customer Retention
- Business-to-Customer Expertise
- Customer loyalty
- Crisis Management
- Strong negotiation
- Account management
- Conflict Resolution
- Problem Solving
- Team Collaboration
- Client retention
- Sales Techniques
Timeline
Customer Account Specialist
CH Robinson
02.2023 - Current
Business Development Representative
Center
01.2023 - 01.2024
Sales Associate
YMCA
03.2021 - 01.2023
Distant Learning Coach
Self Employed
09.2020 - 03.2021
Athletic Communications Intern
Minnesota State University, Mankato
03.2019 - 05.2020
Bachelor of Science - Sport Management
Minnesota State University