Alexander Kalbach
Savage
Summary
Dynamic Client Relationship Consultant with a proven track record at U.S. Bank, excelling in problem-solving and adaptability. Recognized for enhancing customer satisfaction through effective communication and team collaboration. Skilled in financial processes and committed to upholding company ethics, driving operational success while fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Client Relationship Consultant 3
U.S Bank
07.2023 - Current
- Collaborating with Coworkers and Management to assure success within Branch Operations and Metrics
- Assuring everyday company ethics are upheld with policy enforcement and demonstrating knowledge of products, services, and regulations
- Demonstrating reliability and quick adaptation to customer needs and employee concerns
Customer Experience Specialist
U.S Bank
07.2021 - 07.2023
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Identified and resolved discrepancies and errors in customer accounts.
Vault Teller
U.S Bank
06.2018 - 07.2021
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Retail Support Specialist
Best Buy
12.2014 - 04.2017
- Assisted Best Buy employees with policy questions, system issues, and general knowledge to help customer with them.
- Provided feedback to B.E.A.S.T team leads involving mobile phone activation systems and assisted with system issues.
- Provided timely assistance while adhering to call center metrics.
Education
High School Diploma -
Lakeville North High School
Lakeville, MNNo Degree - Computer Management And Information Systems
Dakota County Technical College
Rosemount, MNNo Degree - Game Design And Development
Rasmussen College
Eagan, MNSkills
- Adaptability
- Attentive
- Team Encourager
- Business Communications
- Computer Proficient
- Problem Solver
- Personal Communications
- Excelled Learner
Timeline
Client Relationship Consultant 3
U.S Bank
07.2023 - Current
Customer Experience Specialist
U.S Bank
07.2021 - 07.2023
Vault Teller
U.S Bank
06.2018 - 07.2021
Retail Support Specialist
Best Buy
12.2014 - 04.2017
High School Diploma -
Lakeville North High School
No Degree - Computer Management And Information Systems
Dakota County Technical College
No Degree - Game Design And Development
Rasmussen College