Alexander Poplick
Minneapolis
Summary
Dedicated professional with extensive experience in airport operations and customer service management. Skilled in facilitating safe and on-time aircraft departures, and leading diverse teams to exceed performance metrics. Eager to leverage leadership skills to drive operational success and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Aircraft Move Agent
Delta Airlines
Minneapolis
03.2025 - Current
- Directed and coordinated safe aircraft towing, pushback, and repositioning operations in compliance with FAA, MAC, and Delta safety protocols.
- Operated specialized ground support equipment with zero safety incidents, contributing to a culture of safety and operational excellence.
- Operated in a team environment and collaborated with ACS partners to reduce delays and contribute to successful operations.
Civil Affairs Officer
Army Reserve
Minneapolis
07.2018 - Current
- Supervised and developed a diverse team of soldiers, delegating responsibilities, coaching performance, and ensuring readiness to accomplish complex missions under tight timelines.
- Built strong working relationships with internal teams and external partners, fostering collaboration and problem-solving in high-pressure environments.
- Trained team members on core tasks and procedures, increasing efficiency, confidence, and adaptability in dynamic conditions.
Customer Service Supervisor
Unifi Aviation
Fargo
10.2022 - 03.2025
- Oversaw daily airport operations, including passenger services, ramp, and cargo handling, ensuring Delta's corporate goals were met and exceeded.
- Highly versed in a variety of ACS positions, having responsibilities as an ALA, Redcoat, and GSC during my time with Unifi FAR.
- Led and developed a team of employees, driving performance, accountability, and customer service excellence, while maintaining on-time departure and MBR metrics.
- Contributed to the oversight and implementation of programs within the station that earned the most improved station NPS score for the size of the station.
Education
Bachelor of Science - Political Science
North Dakota State University
Fargo, ND05-2023
Skills
- Customer service excellence
- Airport winter operations
- Team leadership
- Safety compliance auditing and management
Timeline
Aircraft Move Agent
Delta Airlines
03.2025 - Current
Customer Service Supervisor
Unifi Aviation
10.2022 - 03.2025
Civil Affairs Officer
Army Reserve
07.2018 - Current
Bachelor of Science - Political Science
North Dakota State University
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