Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Poplick

Minneapolis

Summary

Dedicated professional with extensive experience in airport operations and customer service management. Skilled in facilitating safe and on-time aircraft departures, and leading diverse teams to exceed performance metrics. Eager to leverage leadership skills to drive operational success and enhance customer satisfaction.

Overview

7
7
years of professional experience

Work History

Aircraft Move Agent

Delta Airlines
Minneapolis
03.2025 - Current
  • Directed and coordinated safe aircraft towing, pushback, and repositioning operations in compliance with FAA, MAC, and Delta safety protocols.
  • Operated specialized ground support equipment with zero safety incidents, contributing to a culture of safety and operational excellence.
  • Operated in a team environment and collaborated with ACS partners to reduce delays and contribute to successful operations.

Civil Affairs Officer

Army Reserve
Minneapolis
07.2018 - Current
  • Supervised and developed a diverse team of soldiers, delegating responsibilities, coaching performance, and ensuring readiness to accomplish complex missions under tight timelines.
  • Built strong working relationships with internal teams and external partners, fostering collaboration and problem-solving in high-pressure environments.
  • Trained team members on core tasks and procedures, increasing efficiency, confidence, and adaptability in dynamic conditions.

Customer Service Supervisor

Unifi Aviation
Fargo
10.2022 - 03.2025
  • Oversaw daily airport operations, including passenger services, ramp, and cargo handling, ensuring Delta's corporate goals were met and exceeded.
  • Highly versed in a variety of ACS positions, having responsibilities as an ALA, Redcoat, and GSC during my time with Unifi FAR.
  • Led and developed a team of employees, driving performance, accountability, and customer service excellence, while maintaining on-time departure and MBR metrics.
  • Contributed to the oversight and implementation of programs within the station that earned the most improved station NPS score for the size of the station.

Education

Bachelor of Science - Political Science

North Dakota State University
Fargo, ND
05-2023

Skills

  • Customer service excellence
  • Airport winter operations
  • Team leadership
  • Safety compliance auditing and management

Timeline

Aircraft Move Agent

Delta Airlines
03.2025 - Current

Customer Service Supervisor

Unifi Aviation
10.2022 - 03.2025

Civil Affairs Officer

Army Reserve
07.2018 - Current

Bachelor of Science - Political Science

North Dakota State University

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Alexander Poplick