Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Folz

New Brighton

Summary

Professional and ready to take on new opportunities with an open mind. Experienced in customer service, managing receptionist positions, and working with a team. Strong expertise in communication, multitasking, ensuring customer satisfaction, and solving problems. Fast learner and ready to work at any position to the highest degree. All while fostering a positive environment to work in. Experienced with customer service, administrative support, organization, and money handling.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Radisson Downtown St. Paul
05.2023 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.

Housekeeper

Hampton Inn By Hilton
06.2022 - 01.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Sales Associate

Petsmart
01.2022 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Studio Art

University of Northwestern
Saint Paul, MN
05-2025

Skills

  • Time management
  • Problem-solving skills
  • Listening skills
  • Guest relations
  • Credit card handling
  • Conflict management
  • Word processing
  • File management

Timeline

Front Desk Associate

Radisson Downtown St. Paul
05.2023 - Current

Housekeeper

Hampton Inn By Hilton
06.2022 - 01.2023

Sales Associate

Petsmart
01.2022 - 05.2022

Studio Art

University of Northwestern

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Alexander Folz