Alexandra Gonzales
Apple Valley
Summary
Highly organized and motivated professional with strong experience in client communication, problem-solving, and coordinating fast-moving workflows. Skilled in de-escalation, quick decision-making, and maintaining a high level of professionalism in every interaction. Known for reliability, strong follow-through, and the ability to learn quickly and improve processes. Brings a positive attitude, strong people skills, and a commitment to producing high-quality work in any environment.
Overview
10
10
years of professional experience
Work History
Jail review coordinator
Minnesota Adult and Teen Challenge
Minneapolis
01.2025 - Current
- Manage a caseload of 100–200 incarcerated clients, ensuring timely progression through the review and release process.
- Review mental health assessments, criminal history, and supporting documents to determine eligibility.
- Prepare and send exceptions, denial letters, and required notifications to attorneys, probation agents, and facilities.
- Coordinate closely with attorneys, probation officers, jail staff, and internal teams to obtain accurate and complete documentation needed for release orders.
- Arrange transportation logistics, including scheduling drivers and confirming bed availability with the administration and intake departments.
- Maintain organized and detailed case notes, digital files, and spreadsheets tracking client status, deadlines, and required actions.
- Conduct regular follow-ups with all parties to move each client through the full process from review to intake.
- Communicate directly with clients via phone to answer questions, explain next steps, and support them through the transition.
- Complete pre-intake tasks, including entering insurance information, updating the client portal, and preparing pre-intake notes.
- Ensure seamless coordination among multiple departments to guarantee clients are fully prepared for intake and transportation.
Pre-K Assistant Teacher
All Stars Montessori
Apple Valley
02.2022 - Current
- Assist in managing classroom activities and group time
- Lead learning activities to help children develop educational skills
- Create a safe and fun environment for children to learn and grow
- Collaborate with colleagues to ensure a positive workplace atmosphere
- Help prepare children for kindergarten readiness
- Support children in developing life skills and social interactions
Sales Representative and Customer Service
American Family Insurance
Eden Prairie
08.2015 - 11.2016
- Contacted leads and developed a pipeline of clients
- Sold insurance policies through in-person meetings
- Conducted door-to-door outreach to engage with the community and increase brand awareness
- Collaborated on marketing initiatives to build relationships with local customers
- Demonstrated strong communication skills to effectively engage with clients
- Utilized networking skills to expand client base and increase sales opportunities
Education
Human services -
Perdue global
Skills
- Case Management & Client Support
- Professional Communication
- De-escalation & Conflict Resolution
- Organization & Time Management
- Problem-Solving & Critical Thinking
- Empathy & Active Listening
- Documentation & Recordkeeping
- Reliable Follow-Through & Accountability
Timeline
Jail review coordinator
Minnesota Adult and Teen Challenge
01.2025 - Current
Pre-K Assistant Teacher
All Stars Montessori
02.2022 - Current
Sales Representative and Customer Service
American Family Insurance
08.2015 - 11.2016
Human services -
Perdue global